Fasthosts config problems

[firecraka]

I have been trying to complete and test my network settings for the store I am trying to upload and have followed the actinic instructions on the Fasthosts knowledge base but the test keeps saying that the path from CGI-bin to acatalog is wrong. I am a bit stumped on this one. I have attached a file to show the settings i have entered. As far as I know this should have worked.

Can anyone help??

[firecraka]

When I click on TEST on the network settings I get this error,

CGI-BIN Working Directory: "c:/inetpub/wwwroot"

CGI-BIN Working Directory Contents
.
..
aspnet_client
iisstart.htm
images
pagerror.gif
postinfo.html
_private
_vti_cnf
_vti_inf.html
_vti_log
_vti_pvt
_vti_script
_vti_txt

"./" Directory Contents
.
..
aspnet_client
iisstart.htm
images
pagerror.gif
postinfo.html
_private
_vti_cnf
_vti_inf.html
_vti_log
_vti_pvt
_vti_script
_vti_txt

An error occurred trying to read "./acatalog/"

The path to the web site directory you specified (./acatalog/) points to a file.

The web site directory is not readable.
The web site directory is not writable.
Unable to create a file in the web page directory.

No such file or directory

Unable to create a sub-directory in the web site directory.

No such file or directory

[Ben]

Hi Richard,

The error is listing the contents of the cgi-bin directory so it may be that the script is trying to find acatalog directly in the cgi-bin. Can you try entering
../acatalog/
instead of
./acatalog/
in the path from CGI-BIN to acatalog directory field. Then click Apply and re-test the settings.

Ben

[firecraka]

Hi Ben

I tried altering the path to ../acatalog/ but got the same error...it also shows an error sending the merge request...


Have you any more thoughts on this one.

Appreciate the advice.

Rich Jacob
firecraka multimedia

[cdicken]

I would register an email support request at http://www.actinic.co.uk/support/register.htm and the team can take a look at your settings and give you some advice.