Help - Java Cc Panel Won't Work On Site!

[Mark T]

When I hover my mouse over the "error" - the message I receive is: "COM.Actinic.Catalog.EA not found". I have, so far:

1. Uploaded the latest version of sunmicro JAVA
2. Del all .fil and .cat files from the site and refreshed.
3. Configured my IE to use accept all JAVA.
4. Configured my firewall to allow JAVA to run.
5. "your suggestions <HERE>"

I really need some help, can anyone help me get this setup and working on my site: http://www.truetape.com/acatalog

use login: Mark Tabish
Password: Skoochie

Thank you!!!

Mark T

[NormanRouxel]

We'll need a guest login and password to see what's happening.

Norman

[Mark T]

Username / Password

Dear Norman,

Per your request, please use the following:

User: Mark Tabish
Pass: Skoochie

http://www.truetape.com/acatalog

Thank you!,

Mark T

[NormanRouxel]

Hmmm... Looking at the page that tries to load the applet and I see

<BASE HREF="http://www.truetape.com/acatalog/index.html">

This seems wrong. What I'd expect is

<BASE HREF="http://www.truetape.com/acatalog/">

Also the line that loads the Java Applet is

<APPLET CODE="COM.Actinic.Catalog.EA.class" CODEBASE="./acatalog/" ARCHIVE="encrypt.zip" WIDTH=450 HEIGHT=300>

When on my test system it is

<applet code="COM.Actinic.Catalog.EA.class" codebase="./" archive="encrypt.zip" width=450 height=300>

This could be a network settings problem so it may be worthwhile posting them here (don't forget to hide any passwords)

Norman

[Mark T]

Network Settings

Please note the "Website Configuration" settings below. I hope this helps to resolve the problem. Thank you! Mark T


HTTP Proxy: direct

FTP Proxy: direct

FTP Server: 64.176.158.36
User: jonathan
Password: ********
Using passive FTP transfers.
Path to the CGI-BIN Directory:
/www/cgi-bin/
Path from the CGI-BIN Directory to the Catalog Directory:
/www/acatalog/

Catalog URL: http://www.truetape.com/acatalog/

Codebase: ./acatalog/

CGI-BIN URL: http://www.truetape.com/cgi-bin/
Perl Location: /usr/bin/perl
CGI Script Extension: .pl
Path from the CGI-BIN Directory to the Catalog Directory (as viewed from the CGI Script):
../acatalog/
CGI Script ID: 9

Mail Server: truetape.com

[NormanRouxel]

Try

Codebase ./

Norman

[Mark T]

!SUCCESS!

Dear Norman,

Thank you, thank you, thank you! We are up and running again. I appreciate all of your diligence and the support through the forum that helps distance Actinic from its competitors! I cannow send an email out to my current clientele and let them know that they are "in the clear" to order.

Thanks Again,

Mark T