directory problem

[AndiC]

The site seems to upload okay
however product catagories links show script error directory invailid.

and checkout script can not find prompt.fil

can anyone make any suggestions? (details at end of message)

my host is simply.com

many thanks

AndiC

server directories

cgi-bin
httpsdocs
httpdocs

NETwork settings

standard----------------------------------------

server details

catalog URL = http://www.mywebsite.co.uk/
CGI-BIN = http://www.mywebsite.co.uk/cgi-bin/
codebase = ./
Path From CGI-BIN to acatalog Directory = <path>/httpdocs/acatalog/

FTP

Path from CGI-BIN to acatalog as viewed by ftp server (leave blank uless advised)
= ../httpdocs/acatalog/

SSL ---------------------------------------

server details

catalog URL = https://www.mywebsite.co.uk/
CGI-BIN = https://www.mywebsite.co.uk/cgi-bin/
codebase = ./
Path From CGI-BIN to acatalog Directory = <path>/httpsdocs/acatalog/

FTP

Path from CGI-BIN to acatalog as viewed by ftp server (leave blank uless advised)
= (text box disabled)

[pinbrook]

try removing <path>

[AndiC]

thanks for the idea

i tried

Path From CGI-BIN to acatalog Directory = /httpdocs/acatalog/

under standard and ssl

these are the errors it get

http://www.mywebsite.co.uk/cgi-bin/ss000001.pl?****item info etc****

A General Script Error Occurred

--------------------------------------------------------------------------------
Error: Invalid path.
--------------------------------------------------------------------------------
Press the Browser back button and try again or contact the site owner.



Checkout -------------------------------------------------------------------------
----------------------------------------------------------------------------------

http://www.mywebsite.co.uk/cgi-bin/ca000001.pl?ACTION=SSLBOUNCE&URL=https%3a%2f%2fwww%2emywebsite%2eco%2euk%2fcgi%2dbin%2fos000001%2epl%3fACTION%3dStart

A General Script Error Occurred

--------------------------------------------------------------------------------
Error: Error opening configuration file /httpdocs/acatalog/prompt.fil. No such file or directory
--------------------------------------------------------------------------------
Press the Browser back button and try again or contact the site owner.




regards

AndiC

[rmladden]

Try ../httpdocs/acatalog/ (note the ..)

If you can FTP into your site, it is easier to see the real directory structure.

[AndiC]

standard
Path From CGI-BIN to acatalog Directory = ../httpdocs/acatalog/
ssl
Path From CGI-BIN to acatalog Directory = ../httpsdocs/acatalog/

has worked i can now see the basket and browse product groups thank you

however, images on the script generated pages ie basket are invalid and not displayed eg the main logo

shows (right mouse under ie) www.mywebsite.co.uk/logo.jpg

when it should be

www.mywebsite.co.uk/acatalog/logo.jpg

yet the static pages are correct!

I cant see what wrong

any ideas?


AndiC

[cdicken]

I suggest going to 'Help | Troubleshooting' and click 'Purge Session Files'.

I imagine a shopping session file was created for you with the wrong settings whilst you were editing the network setup. Hopefully, any new session files will work fine.

[AndiC]

i regenerated the scripts again, uploaded them, purged session files and cleaned out my browsers cache.

The problem has been fixed!

Many thanks

AndiC