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Search: Posts Made By: G.W.Green
Forum: Sellerdeck Enterprise 02-Mar-2018, 09:44 AM
Replies: 0
Views: 181
Posted By G.W.Green
Sync Server error - the service cannot accept control messages at this time

Under certain situations it is possible that the synchronization service can crash, and the software may not be able to restart as the service is still running and cannot accept calls to close from...
Forum: Business Plus with Multiple Users 02-Mar-2018, 09:44 AM
Replies: 0
Views: 165
Posted By G.W.Green
Sync Server error - the service cannot accept control messages at this time

Under certain situations it is possible that the synchronization service can crash, and the software may not be able to restart as the service is still running and cannot accept calls to close from...
Forum: Online Store Issues 01-Mar-2018, 03:58 PM
Replies: 19
Views: 1,861
Posted By G.W.Green
Sellerdeck Desktop – Upgrading to reCAPTCHA v2

At the end of March 2018, Google terminate the reCAPTCHA v1 service which is used for the Contact Us page in Sellerdeck Desktop sites, up to and including all versions of Sellerdeck 2016.

To...
Forum: Sellerdeck Payments 01-Feb-2018, 11:15 AM
Replies: 0
Views: 420
Posted By G.W.Green
SellerDeck Payments: Change to 'Stylesheet URL' field

To ensure that your Sellerdeck Payments page continues to function correctly after 9th February 2018, please do the following as soon as possible:

From the Sellerdeck Desktop ‘Settings’ menu,...
Forum: Sellerdeck Enterprise 04-Jan-2018, 10:49 AM
Replies: 0
Views: 397
Posted By G.W.Green
Linking to an External SQL Database

Versions of Sellerdeck Enterprise since v16.0.4 RGVB will support linking to an external SQL database. This requires the external database to be on a SQL server linked to the one holding your...
Forum: Content Management 18-Sep-2017, 09:55 AM
Replies: 0
Views: 744
Posted By G.W.Green
Google PageSpeed Insight shows some SellerDeck scripts as blocking scripts

Google Pagespeed gives a warning for SellerDeck sites about blocking scripts and CSS. Typical messages include:

Eliminate render-blocking JavaScript and CSS in above-the-fold content
Your page...
Forum: Online Store Issues 21-Apr-2017, 11:16 AM
Replies: 0
Views: 2,381
Posted By G.W.Green
The Internet Security Changes and Your Sellerdeck Site

Over the next couple of years the security protocol used across the internet, and particularly for handling online payments, is being upgraded. Earlier encryption protocols used to create secure...
Forum: Online Store Issues 21-Apr-2017, 10:41 AM
Replies: 0
Views: 889
Posted By G.W.Green
Background to The Internet Security Changes

Over the next couple of years the security protocol used across the internet, and particularly for handling online payments, is being upgraded. Earlier protocols, SSL and TLS v1.0/1.1, are being...
Forum: Payment Service Providers 13-Apr-2017, 12:58 PM
Replies: 0
Views: 2,638
Posted By G.W.Green
Switching from PayPal Website Payments to PayPal Express

To switch from using 'PayPal Website Payments' to 'PayPal Express Checkout' within the software you must first request API credentials from PayPal to use with the PayPal Express integration.

To do...
Forum: Application Issues 13-Jan-2017, 04:14 PM
Replies: 0
Views: 2,941
Posted By G.W.Green
Installer shows a ‘Preferred MS Access drivers not found’ message

This message is shown when the installer cannot find Access 2010 (x86) or a later version and cannot install Access 2013 (x86).

SellerDeck can run without either of these drivers by using MS Jet...
Forum: Application Issues 13-Jan-2017, 04:06 PM
Replies: 0
Views: 959
Posted By G.W.Green
How do I install a supported version of MS Access Driver?

During installation of SellerDeck Desktop the installer will attempt to install MS Access 2013 x86 if it cannot find MS Access 2010 x86 or later on the target machine.
See How do I determine which...
Forum: Application Issues 13-Jan-2017, 03:57 PM
Replies: 0
Views: 827
Posted By G.W.Green
Which versions of MS Access does SellerDeck Desktop support?

SellerDeck Desktop supports MS Access 2010 and later, however if MS Access 2010 or later are not installed then SellerDeck Desktop will work with Access 2007 or MS Jet.

SellerDeck recommends that...
Forum: Application Issues 13-Jan-2017, 03:53 PM
Replies: 0
Views: 887
Posted By G.W.Green
How do I determine which MS Access Driver is being used?

There are two different MS Access Drivers available; MS Jet and MS ACE.

MS Jet has been around for many years but has been superseded by MS ACE since the release of MS Access 2007.

SellerDeck...
Forum: Application Issues 13-Jan-2017, 03:38 PM
Replies: 0
Views: 906
Posted By G.W.Green
Should I install MS Office (x86) or MS Office (x64)?

It is most likely you do not need MS Office (x64) see this article (http://blog.techhit.com/55524-should-you-install-32-bit-x86-or-64-bit-x64-version-of-microsoft-office-2010) for the reasons.

If...
Forum: Search 19-Dec-2016, 11:56 AM
Replies: 0
Views: 2,764
Posted By G.W.Green
How to fix security warnings due to the Quick Search in an SSL checkout

If SSL is used for the SellerDeck checkout but not the whole site, the 'Quick Search' generates a security warning.

The fix for this is to hide the Quick Search in the checkout by making the...
Forum: Content Management 28-Nov-2016, 05:07 PM
Replies: 0
Views: 4,219
Posted By G.W.Green
Enabling Google Analytics to Track Site Searches

The SellerDeck search script uses the URL parameter ‘SS’ to identify the keywords used in a search. This information can be captured and logged in Google Analytics, enabling you to track search terms...
Forum: Affiliates and Referral Schemes 12-Oct-2016, 10:41 AM
Replies: 0
Views: 2,279
Posted By G.W.Green
All Google Analytics information is being submitted from Payment providers

When using 'Universal Google Analytics' and SSL, the referrals appear to be sent from the payment method supplier e.g. 'paypal.com' or 'online.sellerdeckpayments.com'.

This is because secure URLs...
Forum: Application Issues 08-Sep-2016, 08:47 AM
Replies: 0
Views: 2,655
Posted By G.W.Green
SellerDeck software will not print more than one copy of any report.

If you find that the software will print one copy of a report, but will not print multiples, then unfortunately this has been identified as a Microsoft problem with no workaround other than to...
Forum: Content Management 26-Jul-2016, 03:50 PM
Replies: 0
Views: 2,544
Posted By G.W.Green
How do I add my own variables to the filter results?

The SellerDeck main help describes how to include your own variables in the search results. The same variables can also be included in filter results. However since these pages are controlled by...
Forum: Feefo 22-Jun-2016, 10:57 AM
Replies: 0
Views: 1,671
Posted By G.W.Green
Upgrading from Feefo v1 to Feefo v2

A few customers have reported problems receiving feedback from Feefo after being migrated to the new Feefo v2 platform. The problem manifests as an error message “There was a problem when downloading...
Forum: Payment Service Providers 29-Apr-2016, 11:32 AM
Replies: 0
Views: 5,075
Posted By G.W.Green
'Error executing the on-line credit card plug-in script' when using PayPal

If you see the following error message when trying to pay using 'PayPal Website Payments'

*************
A General Script Error Occurred
Error: Error executing the on-line credit card plug-in...
Forum: Payment Service Providers 29-Apr-2016, 10:58 AM
Replies: 0
Views: 1,910
Posted By G.W.Green
Configuring 'Auto Return' with PayPal

With the second maintenance release of v14 (v14.02) support for Payment Data Transfer (PDT) was included.

Please consider using PDT with PayPal as this will then allow customers to 'auto-return'...
Forum: Marketing Lists 12-Apr-2016, 08:26 AM
Replies: 0
Views: 1,882
Posted By G.W.Green
How to create two Google shopping feeds for tax inclusive and exlusive prices

The SellerDeck feed for Google Shopping can be configured for either tax-inclusive or tax-exclusive prices via its configuration dialog. But if you are selling to the US as well as the UK and/or...
Forum: Payment Service Providers 01-Mar-2016, 11:28 AM
Replies: 0
Views: 2,783
Posted By G.W.Green
Configuring 'Payment Data Transfer' (PDT) with PayPal

With the second maintenance release of v14 (v14.02) support for Payment Data Transfer (PDT) was included.

Using PDT with PayPal will then allow customers to 'auto-return' and they will not have...
Forum: Application Issues 04-Feb-2016, 01:13 PM
Replies: 0
Views: 3,110
Posted By G.W.Green
Opening SellerDeck v16 gives the error message 'Unable to load odbcji32.dll'

SellerDeck v16 should use the newer ACE drivers if installed.

This message means that the software cannot find the ACE drivers and is looking for the older JET drivers. if you have 'Access Runtime...
Showing results 1 to 25 of 469

 

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