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  • eBay order management stopped automatically retrieving orders

    Hello,

    Has anyone else eBay order management stopped automatically retrieve the orders into Sellerdeck.

    So now i can only retrieve them by selecting the download from last - days section.

    If i try from placed since last retrieval it just says downloading from eBay...
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  • Importing Orders into Swift - problem

    1) We are getting close to being ready to deploy the Swift template but have run into a problem which unless resolved, means the work has been wasted. On importing orders from the current, live database in v2018, I get an error saying "Table 'Order' already has an index named Order_ME_QOP_Update_Date_IDX"....
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  • dfsfixings
    started a topic Importing Products

    Importing Products

    I have been given data containing thousands of products to import onto Actinic and update our existing products. It is in flat file format, however the products are still catagorised into sections (and sub-sections within the sections), the data also contains other fields not supported by an Actinic...
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  • Flat file csv import unexpected error please check your settings

    Hi all
    I am writing this post as i couldnt find any report of my issue, anywhere!
    Hope this helps someone else........

    I am running V10.4 on a vista machine with epos & epos link.

    I was in the process of importing a flat file csv containing new products...
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  • Jammin
    started a topic The product index file format is corrupt.

    The product index file format is corrupt.

    Hi,

    My colleague has recently imported some new products into Actinic via a flat file import from excel. After a few teething problems we managed to integrate the new products and everything looked good... until today.

    If you navigate through our sections and links everything...
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  • deepthinker
    started a topic Non-existent JPG files

    Non-existent JPG files

    When auto-generating hierarchical import files from an external stock control system, often the photography and production of JPG files lags well behind the products themselves. The automatically-produced import CSV files nevertheless contain an automatically-generated JPG filename, but such product...
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  • pmchardy
    started a topic Migration From 3rol

    Migration From 3rol

    Dear Actinic Users,

    Following 3rols recent demise, after testing a few carts, I decided to migrate to actinic. I have read the actinic documentation for migrating products from to actinic. The documentation does not deal with the steps required to import variants. I have tried many...
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  • jonsurf
    started a topic Exporting customer order data from Actinic

    Exporting customer order data from Actinic

    Hi

    I wonder if anyone can help. We need to be able to export order data (the customers' contact details, what they ordered, prices, delivery instructions, etc) from Actinic (preferably as an Excel or .csv file) on a daily basis. It would need to be in a format with all transactions in...
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