My Sellerdeck Account | Free Trial

Sellerdeck Community & Knowledge Base

Old 23-Feb-2018, 12:47 PM
martinrcw martinrcw is offline
Registered User
Join Date: Jul 2003
Full Name: Martin Henderson
Posts: 35
Thanks: 5
Thanked 0 Times in 0 Posts
Originally Posted by jeffnurse View Post
I think another factor is the ability, or willingness of support to actually solve the problems that are reported. I had an issue at the end of November for which I am still awaiting a fix. This has happened before.

Yes ive also experienced this poor support and service, very frustrating and in the past its taken so long for support to reply ive either fixed the issue myself, worked around the problem or the forum has provided a solution.

Been a customer since v6 and with this latest increase in the "support" contract to cover the cost of new features isnt going down very well.
Reply With Quote
Old 23-Feb-2018, 05:14 PM
JimboS's Avatar
JimboS JimboS is offline
Registered User
Join Date: Jul 2003
Full Name: James Sutton
Posts: 438
Thanks: 1
Thanked 6 Times in 6 Posts
I have used Support quite a lot over the years so not sure I can say itís not been value, but I must agree when it was first sold to me I was told it would give me annual software upgrade which has not happened and new extensions, no new ones that I am aware of.

Also I was going to switch to hosting with SelleckDeck about a year ago, but they could get a test set-up to pass the security scans I needed to be performed so that is not an option.

It is a shame, but overall I find SellerDeck a much easier, if slightly limited piece of software compared to our experience moving to for one site.

__________________ - vitamins for macular degeneration - eye drops, vitamins and other eye care products - natural/organic cosmetics and skin care for sensitive skin & eyes - optical and prescription swimming goggles
Reply With Quote
The Following User Says Thank You to JimboS For This Useful Post:
Josh Barling (26-Feb-2018)
Old 01-Mar-2018, 04:11 PM
intrapreneur intrapreneur is offline
Registered User
Join Date: Nov 2006
Full Name: Andrew Wilkinson
Posts: 131
Thanks: 28
Thanked 7 Times in 6 Posts
I have also used Actinic/SD since v8 and paid for each new version outright until v14 when I was sold Cover because it avoided having to buy outright. I thought that the software would cease to work if I cancelled the Cover - is that not right then - I can cancel Cover without any kind of penalty?
Reply With Quote
The Following User Says Thank You to intrapreneur For This Useful Post:
Josh Barling (02-Mar-2018)
Old 18-Mar-2018, 10:09 AM
gail gail is offline
Registered User
Join Date: Mar 2006
Full Name: Gail Litherland
Posts: 116
Thanks: 6
Thanked 2 Times in 2 Posts
As a small user of Actinic/Sellerdeck since 2003 I only ever took support out on the first couple of versions.

Since then I have relied on support tickets which have seen me through a lot over the years.

But then again Iíve always purchased the software as and when I can afford it with the sole purpose of cutting down any monthly outgoings. I can keep my website on the net for next to nothing which is how I prefer it.

Cover suits some but not others but what does annoy me is as someone said above is asking for help about problems with the software and not something Iíve done.
Scottish Gifts 4U - quality gifts from Scotland
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

All times are GMT. The time now is 07:53 PM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.