You are of course correct Nick - I'm sometimes a bit heavy handed when I wish to make a point 
What I was tring to get at is that we can sometimes agonise too much about whether our site looks good, when customers will respond more to a site that works well (and of course has a good quality of service behind it).

What I was tring to get at is that we can sometimes agonise too much about whether our site looks good, when customers will respond more to a site that works well (and of course has a good quality of service behind it).
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