Knowledgebase Additions

[leehack]

I must admit this makes it easier for us to add useful stuff - the KB thread takes me a few minutes each day , i see something useful and add it -job done

My exact reasoning, we control it so it can be done instantly and it is available instantly in their most widely used resource.

Jo, typical example yesterday about the sitemap errors, imagine getting that into the KB and then we have to get it removed - WE NEED FULL CONTROL, not them. Forum gives us control, we can adjust anything immediately, not have to wait and contact somebody - that's crap.

[gabrielcrowe]

maybe we could open this to allow certain people add access, and leave it read only for the majority (to add articles you must be approved by actinic, or nominated)

like this:

http://www.asylumunlimited.co.uk/wiki

[pinbrook]

Jo, typical example yesterday about the sitemap errors, imagine getting that into the KB and then we have to get it removed - WE NEED FULL CONTROL, not them.

yep that what i mean, approved contributors (ie us) add stuff then we can correct, but only approved peeps so it doesn't get diluted with comments/questions

it all goes into one forum so the forum is searchable in its own right

Gabs - the wiki is a good idea, but in the past when we've tried to do something as a community everyone is enthusastic until they are asked to actually do something. it would fall into the category of another resourse to search, as as we know no-one bothers to search anything except this forum - now i've contradicted myself cos I'm on a mission to get the KB a workable solution too

[gabrielcrowe]

roflcopters, indeed you did ms pinbrook

[gabrielcrowe]

then how about a site that is mysql+php frontend to search the knowledgebase?

i'd be able to whip that up nice and quick.

then all that'd be problematic would be filling up the database.

[leehack]

- now i've contradicted myself cos I'm on a mission to get the KB a workable solution too

Woohoo I'm starting to win croccy over too!

[pinbrook]

No chance....

I still think for it to suceed it has to stay within actinic.

so i still support the KB, although I prefer the idea of tips and tricks sub forum to cover both kb and aug

[jont]

croccy

Why "croccy"?

[leehack]

Cos she whinged at Pinny lol

Croccy is to do with her shoes i think OR maybe her bite if you post in the wrong forum.

[jont]

her bite if you post in the wrong forum.

Haaaa ... nuff said

[Goz]

I have a hosting reseller account with Heart. The only method of getting support is by using an online form (pain in the ars*). When ever I raise a support ticket and submit it, the contents of the ticket are checked against the on-line help (equivalent of Actinic's KB) and a list of possible articles are presented to me. I can check these articles and quite often, I'll get a solution. If I can't find the solution, I can then confirm that I want to carry on with the support ticket.

I know this is a bit different, but the principle could be the same... before a new post is submitted to the BB, it is checked against the KB for some kind of match. Maybe not for all new posts but not sure what the rules would be.

Not sure how easy this would be to implement.

[pinbrook]

Cos she whinged at Pinny lol

Croccy is to do with her shoes i think OR maybe her bite if you post in the wrong forum.

croccy is the shoes, and maybe the attitude somedays,

pinny makes me think you want to send me back to the kitchen