OK. I have BT ADSL and been a loyal customer for 5 or 6 years (probably more).
I'm now getting BT calling me up asking me if I'd like to renew my 12 month contract at the new lower price of £24.99/month (£2 cheaper than I'm currently paying). I've had some emails too but haven't bothered following up as it's no big deal, really.
In yesterday's call, I told the guy I'd have another look at the emails and think about it. His response was "OK, well how about if I offer you a free wireless colour printer worth £60 as well. Would that make you more interested?." Being the cynic that I am my immediate thoughts are "So why are you so keen for me to sign a new contract? it sounds desperate to me."
So what's going on? Are BT losing so many customers to SKY, talk-talk, etc that they're desperate to get customers to take out a new 12 month contract or is there a new offer coming along and they want to tie up existing customers on the current expensive rates?
Mike
I'm now getting BT calling me up asking me if I'd like to renew my 12 month contract at the new lower price of £24.99/month (£2 cheaper than I'm currently paying). I've had some emails too but haven't bothered following up as it's no big deal, really.
In yesterday's call, I told the guy I'd have another look at the emails and think about it. His response was "OK, well how about if I offer you a free wireless colour printer worth £60 as well. Would that make you more interested?." Being the cynic that I am my immediate thoughts are "So why are you so keen for me to sign a new contract? it sounds desperate to me."
So what's going on? Are BT losing so many customers to SKY, talk-talk, etc that they're desperate to get customers to take out a new 12 month contract or is there a new offer coming along and they want to tie up existing customers on the current expensive rates?
Mike
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