Actinic Cover Renewal

[Darren B]

Ok before i ring actinic on monday, the renewal i see there is a loyalty discount on the letter, hmmmm ok i always like discount however they have put me down for 1st renewal - even though this is probably the 5th maybe the 6th one.

so is this new, just it might save me a phone call thats all, no point in rininging if it has only just started because i really can imagine they would back date it, as much as it would be nice i just cant see it somehow

D

[Duncan Rounding]

The loyalty scheme is at least two years old. Call them and get them to check your past cover renewals.

[Darren B]

Thanks Duncan

I have never really noticed it before, so i will give them a ring Monday

D

[jont]

What is the cover costing now?

[fleetwood]

What is the cover costing now?

For loyal renewers its only an arm - everyone else, its an arm and a leg

If you've got MU (as I have), I think a beheading may be in order

In plain English, thats 250 cat, 350 bus, 425 MU - all plus VAT

Not too bad if you need to use support - quite expensive if you just maintain cover for the upgrades, and don't want to lose your loyalty discount.

Up to 30% loyalty discount after 4 years.

Here's a novel idea (Actinic bosses if your listening) - how about an extra loyalty discount for regular community users. Say 5% if you belong to the community. 10% if you contribute regularly (more than x posts).
Based on the premise that if you regularly use the community, you most likely make less of a call on telephone support.
Open to abuse, but I think it would be a nice gesture, as I think there are a lot of us who go through the annual 'is it worth it, is it not' renewal dillema each year.

[jont]

Based on the premise that if you regularly use the community, you most likely make less of a call on telephone support.

A stunning suggestion - take the rest of the week off

I have used support twice since using Actinic and they "could not replicate the issue" .. which I think is embedded as a signature

[Darren B]

In the 5 years i have called support 3 times, and they have ermmm not been the best is all i will say. Well in my opinion anyway

So i definately need to ring them and find out why they have only offered me one years discount?

As for discount for forum members thats a great idea, lets be honest we (well some of you) probably help reduce the load on support, but we have all been around this one before LOL

*puts on tin hat and sits in the corner waiting*

[chris ashdown]

How about if you have 3 years or more cover you get transfered to the top help assistants, maybe someone like chris D rather than some new operator in India

[RuralWeb]

Discounts for forum members was discussed last year and it fell on deaf ears - how would they work it? - the number of posts a member has does not relate to the "help" they give. A member can have a large number of posts without actually giving any help at all - they just chat or take help.

[fleetwood]

A member can have a large number of posts without actually giving any help at all - they just chat or take help.

Thats very true Malcolm, although I would suggest that on average (and there will always be exceptions to any rule), regular board frequenters and posters are more willing to help than not (albeit that some are far more capable of helping than others).

It was not mean't as a de-facto - best helper gets best discount - although that would be fair and just - but an idea at how it 'might' work, if those in charge were interested.

Another way of keeping renewal costs down, which I have suggested before, is to have either a no-claims discount (no calls to tel support = extra discount), or a lower flat fee, and a per support call add-on charge.

[Darren B]

Another way of keeping renewal costs down, which I have suggested before, is to have either a no-claims discount (no calls to tel support = extra discount), or a lower flat fee, and a per support call add-on charge.

Or even better, earn discount for every bug you report

[leehack]

If you would like community discounts applied (pipe dream in reality), surely the community should decide on who? Like the annual award Croccy got, she should have got something for that.

[Jan]

I like the idea of discounts for active community members but I think that it would have to be down to Actinic to decide, we do get perks every now and again anyway, I've been invited to a couple of events now that were just for active community members.

Regards,

[george]

I've been invited to a couple of events now that were just for active community members.

But do Ann Summers parties count?

PS. I do think the cover/loyalty thing needs a bit of looking into by the Big Chiefs.

[Darren B]

I've been invited to a couple of events now that were just for active community members.

Jan i would say that was more the exception than the rule, you are closely connected to the guys there, im not knocking it and i understand your current and old working relationship but im not so sure this applies to many members of the forum.

That reminds me i still have not done my course which has been paid for? hmmmmm

D