Pinbrook support Desk

[Andy Warner]

yep, things go wrong...

Yes, Ive had problems too, but on the whole, they have been no worse than other hosts I am with. In fact, they have been better than pretty much anyone in terms of help, communication and support.

But of course, I totally accept they might not be the right host for you.

When it comes down to it, I cant afford to go up a level in terms of hosting. You get what you pay for. I think in Pinbrooks case, I get MORE than I pay for in comparison to other hosts I have used and still do use. If I had pots of gold, I would opt for co-location where if one server went down, another mirrored server would take over in a flash - but I dont!

The Actinic integration at Pinbrook is great.

I guess Jo would be the first to say that she would change from the current data centre / hosting system if she could find a better value for money one. As she says, Its meant to be a 100% service to her and therefore to her clients (us, that is), but you cant control all things. What about that incident in Manchester last year where a fire knocked out a huge tranch of networks - not the fault of any hosting or comms companies thats for sure!

I am not suggesting they are the BEST option, but I am saying they are a GOOD VALUE option for ME at the current time - we are all different and we all need different options.

[Darren B]

Andy things do go wrong i accept that but maybe you right horses for course and all that, perhaps my expectations are too great, maybe i expect more for my money than people might think is right.

But i tell you one thing, if you give an uptime then you should also compensate when you dont achieve it, im not talking about pinbrook i talking altaire and verizon, what is verizon nett income $6.2 billion dollars

D

[Andy Warner]

But i tell you one thing, if you give an uptime then you should also compensate when you dont achieve it, im not talking about pinbrook i talking altaire and verizon, what is verizon nett income $6.2 billion dollars

D

I would like my share, please! - er don't they go for 'class actions' in the US of A? I wonder where Pinbrook actually stands. I bet the small print limits the liability and thus any compensation.

Good luck in your search. From experience, don't use Fasthosts for an actinic site...

[Darren B]

Andy i never said i was moving, just considering my options, i have dedicated hosting so i would seriously need to consider what a move would entail.

Just after a good few years there always seems to be something else going wrong. But i am also fully aware of the grass is always greener

D

[NicolaUK]

I couldn't find the support site either, sort of knew Jo would be here if still online

All my sites are down too, guess all we can do is wait then?

[pinbrook]

if anyone needs me i'm on my blackberry, but i can see the support desk so either login direct to the support desk http://pinbrook.helpserve.com or

email me pinbrook at gmail dot com

still no news from verizon

[Duncan Allan]

Seems as though the problem is recurrent!!!

[Darren B]

Well Jo i hope we are going to get an explaination, im still waiting for one from the last time.

I hope that someone at sainsburys makes a fuss, and i bet you dont get any answers unfortunately we not seen as important i guess though anything outside the US is not, unless its oil of course.

I am as confused as andy as to why we have to rely on a data feed from the US, i dont understand the networks at this level but i was also under the impression the net re-routed when it needed to

D

[jxm28788]

the datacentre we host in is located directly on the verizon feed into the UK, this feed is supposed to be 100%.

Not sure what you mean by 'feed'? Presumably this is just a high bandwidth connection to an internet backbone somewhere?

If so, and this is a purpose built datacentre that hosts not just pinbrook but lots of other hosting companies then you'd think they'd have a backup link with a different route to the internet - even if it wasn't such a high speed one it would probably be better than nothing.

And why US? Does that mean that any UK surfers will have their request go all the way to the US and back to get to our servers, and then the data has to go all the way to the US and back to get to them...?

I think a network diagram would be useful here!

but i was also under the impression the net re-routed when it needed to

That is correct that if a device along the route goes down the protocols will reroute the traffic accordingly, however it seems the problem here is that it is our link to the internet that is affected, and if we have no connection then we don't even get as far as the net - unless of course we have more than one connection to the net. which apparently we don't. which is kind of crap for a hosting datacentre. imo.

[jxm28788]

Just found this info on the pinbrook site, under 'datacentre'. presumably this is a copy of their sales blurb -

• Unrivalled network uptime guarantee – 100%
• Fully redundant network infrastructure

100% uptime guarantee? phooey! I wonder if Pinbrook can claim on that guarantee...?

Fully redundant network? Well obviously not if one link goes down and we all disappear off the net!

[pinbrook]

I will reply in full - explaining the feed

just need to resolve a few problems first...

[george]

Seems as though the problem is recurrent!!!

Long time no see Duncs, I thought you'd maybe retired.

[Duncan Allan]

Long time no see Duncs, I thought you'd maybe retired.

Hello George,

Been busy and got involved relocating the business and all the plans went haywire.

Good to make the move but the problems were greater than anticipated!

Hope all is well with you.

[pinbrook]

If so, and this is a purpose built datacentre that hosts not just pinbrook but lots of other hosting companies then you'd think they'd have a backup link with a different route to the internet - even if it wasn't such a high speed one it would probably be better than nothing.

There is supposed to be redundancy but the but the routing caused it not to failover. Our provider is now working on additional redundancy.

And why US? Does that mean that any UK surfers will have their request go all the way to the US and back to get to our servers, and then the data has to go all the way to the US and back to get to them...?

No this is not the case. The feed is via the UK backbone and also back-hauled to Telehouse.

[chris ashdown]

I would like my share, please! - er don't they go for 'class actions' in the US of A? I wonder where Pinbrook actually stands. I bet the small print limits the liability and thus any compensation.

Good luck in your search. From experience, don't use Fasthosts for an actinic site...

Only used Fasthosts for last 5 years with 6 web sites, problem this year with passwords when someone broke their security and they handled it bad, but otherwise no problems i can remember except when first loading server