Virgin sent an email out to all of its 20Mb users (as i understand), with a link to their site where you go and tell them which modem you currently have. It then tells you whether it's the best one to use. Mine was an old NTL one and they advised an upgrade. You give them your details online and they post a new replacement one out to you totally free. Some of the old ones do not maximise the service apparently.
I am presuming it is getting things ready for the 50MB service rolling out.
Mind you I had my modem replaced some time ago to an NTL250 which I think can handle 50meg. I had to upgrade then because my old Motorola could only do 11meg.
Their emails all go into spam folder on my machine as I got sick of them, by chance I just glanced at this one as it caught my interest. Can't see why they'd contact me particularly, unless they have on record that I am an old customer and will be on the very first modems they sent out.
LOL - mine go to spam too and I never read them - so maybe I did get it.
I was also one of the early birds, going from NTL dial up to broadband as soon as it came to the area. Speed at 9pm's about the same now as it was then.
Unfortunately what Virgin say vs what Virgin deliver seem to be two completey different things.
My browsing speed at peak times is pathetic. Virgin can only be rolling out faster speeds with the hope of monetizing it later - probably in the form of premuim broadband services such as on demand TV and other video or speed hungry multimedia.
I used to be able to get the full 20meg download speed from some servers a while back, now I'm lucky if I get half of that, and even then only on selected servers at 3am in the morning.
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