I've just about taken enough crap from FP as I can stand, and I was wondering which franking services people here are using and their thoughts on them?
I'm just looking at Royal Mails PPI service, which should negate the cost of purchasing/hiring a franking machine and the associated maintenance contracts that go with it.
And the reason for this?
Today the FP mechanic dropped in to carry out a routine machine check/maintenance. It's been printing a little faint since the last mechanic did the same, but it hadn't got any worse so I decided to leave it as it was. While today's mechanic was giving it the once over, he told me that while the machine we own is old, the model itself is very robust and worth keeping, but at some point in the future the parts would not be available although they currently are.
After pulling the machine apart, he decided it needed new parts which were to be ordered and replaced in a day or two. Fine. He toddles off to the next job. Then I receive a phone call from an FP rep under the impression we need a new machine. No. He then rings off to talk with his boss. Then a member of the FP tech team rings up to say we will need a new machine as one of the parts is no longer available. I tell him the mechanic said all parts were still available for our model...he rings off to talk to his boss.
5 mins later the original mechanic drops back into the office, says he hasn't been kept up to date with the status of parts for the machine, says he will reassemble it and then we can decide what we want to do next. He puts it all back together and...it no longer works. He toddles off home.
Great, this morning we had a working franking machine, now we don't!
So your opinions on other services will be most welcome as my faith in this company is rather jaded right now, cheers.
I'm just looking at Royal Mails PPI service, which should negate the cost of purchasing/hiring a franking machine and the associated maintenance contracts that go with it.
And the reason for this?
Today the FP mechanic dropped in to carry out a routine machine check/maintenance. It's been printing a little faint since the last mechanic did the same, but it hadn't got any worse so I decided to leave it as it was. While today's mechanic was giving it the once over, he told me that while the machine we own is old, the model itself is very robust and worth keeping, but at some point in the future the parts would not be available although they currently are.
After pulling the machine apart, he decided it needed new parts which were to be ordered and replaced in a day or two. Fine. He toddles off to the next job. Then I receive a phone call from an FP rep under the impression we need a new machine. No. He then rings off to talk with his boss. Then a member of the FP tech team rings up to say we will need a new machine as one of the parts is no longer available. I tell him the mechanic said all parts were still available for our model...he rings off to talk to his boss.
5 mins later the original mechanic drops back into the office, says he hasn't been kept up to date with the status of parts for the machine, says he will reassemble it and then we can decide what we want to do next. He puts it all back together and...it no longer works. He toddles off home.
Great, this morning we had a working franking machine, now we don't!
So your opinions on other services will be most welcome as my faith in this company is rather jaded right now, cheers.
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