Hosting (host006) under DDOS attack

[Fridat]

Indeed, we will have very limited support operating tomorrow for anyone that wants assistance migrating their DNS. Hopefully the attack will be over by then anyway.

More details to follow.

Ben

Thanks Ben, I will give it till mid morning tomorrow and if not sorted will try and contact the help desk.

Have a Happy New Year and hopefully all will look better in the morning!

Frida Turner

[Benjamin Dyer]

Thanks Ben, I will give it till mid morning tomorrow and if not sorted will try and contact the help desk.

Have a Happy New Year and hopefully all will look better in the morning!

Frida Turner

Thanks Frida,

I'll advise on the details of the support line tomorrow.

Happy New Year.

Ben

[Bedlinen]

Actinic 006 HOSTING issues.

Hello,

This attack is not good for our sales; this weekend is one of the very best for revenue and will affect our overall performance. I have two issues here; not only do I have the hosting issue but I cannot access my emails as they also go through the same server.

Can you please let me know when this issue will be sorted as the reason I went I paid more to go with Actinic hosting was to avoid downtime such as this. Another issue I have here with the emails is that I cannot access my IP address DNS settings as they have been sent to me via email!

An urgent response would be gratefully appreciated as my site www.bedlinendirect.co.uk has now been down way too long.


Kind regards


Carl Jackson

[Benjamin Dyer]

Please be aware we are opening our support desk for people that have been impacted by the DDOS attack on Host006.

The service will be limited and only for customers with hosting problems.

The support desk will be open until 1600hrs, normal service will resume on Tuesday.

[Bedlinen]

is this by telephone or email?

[pmsupport]

Please be aware we are opening our support desk (Sunday 1st January) for people that have been impacted by the DDOS attack on Host006.

The service will be limited and only for customers with hosting problems.

The support desk will be open until 1600hrs, normal service will resume on Tuesday.

This will be via the normal Actinic support line: 0845 1294848

[Bedlinen]

good service from the help desk. Just hope my domain company is as quick.

Have a good New Year!

[stuartjrobinson]

A quick note to say thanks to Actinic and Steve Wardell in particular. An unpleasant situation to be in at THE most inconvenient time of year.

After changing the DNS settings to the new IP address, the website was visible to "unique" visitors within an hour.

My biggest problem was getting rid of the local cache! When I tried to publish updates to the website, Actinic was still trying to find the website at the old IP address, even though the new server host details had been changed.

For those still going through this, I found it easiest to use IE as the default browser. Delete all history and in browsing history settings, "Check for newer versions of stored pages" set to "Every time I visit the web page".

[Fridat]

Thank you all for your help, now back up and running

Happy and prosperous New Year to all.

Frida Turner
www.turnerengineering.co.uk

[SPS]

We are still down, can we wait for the attack to finish or is it best to change to a new DNS, if so can you send over the new DNS and details please.

[pmsupport]

Attn: Dave Langford

I just tried to give you a call with regards to your site being down. If you can provide me with a phone number or email address, I can get your site up and running for you quite quickly. Your domain name is hosted with us, so you won't have to do very much.

Thanks

Paul

[pmsupport]

Attn: Byron Jones

We are unsure how much longer the attack is going to last, please provide me with a number or email address to contact you will and we can resolve this for you.

[Rubberdave]

Hi Paul , thanks for the call, following change of DNS & IP address glad to say www.into-latex.co.uk was back online within the hour.

Happy & Prosperous to all

thanks Dave

[Boot]

Hi Actinic,

I just picked up that we are hit by this too.

Being the Bank Holiday today, can I just confirm that the only way to sort this at the moment is to call support on Tuesday morning?

Our domain is hosted with you guys and we also subscribe to support so if you could let me know I would appreciate it.

If you need contact details please let me know.

Thanks very much.

[swardell]

If you mail me (swardell at actinic dot co dot uk) your domain name I will flip the server and DNS (if you are using an Actinic domain) over asap