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New EU Invoice includes PayPal Seller Protection message

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    New EU Invoice includes PayPal Seller Protection message

    I installed the new Brexit patch v18_18.0.5.0.UNMD mentioned here:-

    https://community.sellerdeck.com/for...-patch-release

    Now, when printing the new EU Invoice for any order which has been paid for via PayPal, a message appears on it referring to Paypal seller protection (and whether the transaction is eligible or not). See attached screenshot showing two different invoices.

    I have had this issue before with the standard 'Invoices.rpt' template. That issue started on 13/10/20 when I switched from 'PayPal Website Payments' to 'PayPal' as part of the new PayPal Commerce integration. I reported the issue to Support (I had a support contract then, not now). Support confirmed that it was a bug within the software (SD-8313) and that it was an internal variable that should not display. As a result, Support sent me a customised invoice template which prevented the seller protection message from being printed, however it would appear that the same customisation has not been applied to the new EU Invoice template.

    Will Support be able to resolve this issue with a customised version of the new 'Invoices_EU.rpt’ template?
    Attached Files

    #2
    Thanks for reporting. I've raised this as a bug, SD-8400, and will find out what's required
    Bruce Townsend
    Ecommerce Product Manager
    Sellerdeck Ecommerce Solutions

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      #3
      Thanks Bruce, look forward to hearing more.

      Comment


        #4
        Unfortunately, for the EU reports this can't be fixed with a modified report file. They are produced in a different way from the standard reports because they rely on some pre-processing of the data by the Sellerdeck software itself.

        The underlying issue SD-8313 will be fixed in the next maintenance release, which should be available in the next 2-3 weeks.
        Bruce Townsend
        Ecommerce Product Manager
        Sellerdeck Ecommerce Solutions

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          #5
          So... a rpt file with the comment permanently removed can't be a temporary solution?

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