Add option for [LINK] to open in a new window

[graphicz]

I can find requests for this going back to 2005 (https://community.sellerdeck.com/for...-target-_blank) - does anyone actually read these posts?

Can we have a tickbox in the [LINK] dialogues to open the link in the new window (target="_blank") for when people ae linking to external resources. It is very bad UX and bad for business to take customers away from your site.

[Josh Barling]

Hi Jonathan,

I read them and so does the management team.

The community is often a place that feeds into our development process for discussions on new features, enhancements and bug fixes.

[Goz]

Josh - good to hear that you and the management team do read the forum (as demonstrated by your reply to Jonathan inside 10 minutes!) but has this request been added to your development process? If not, how do we go about getting it added to the development list?

[Josh Barling]

Not certain about this specific item, but I'll check in with the team on Monday.

Ideally, raise a ticket, as that record allows us to understand the number of (logged) field reports and combine the comments.

We use Jira heavily and so having tickets recorded in that system allows us to run reports which contribute to the development decision making process.

Of course, creating a community post is also very useful as it can highlight areas, in a public place, which users may not be aware of. I also find it valuable to read the comments - I may not always get involved in the discussion but I'm often a spectator.

[zgap111]

add me to that ticket

[graphicz]

To Clarify Josh, If something is added to this Wish List area of the forum you (and some developers) read it but nothing happens unless we also raise a ticket?

[graphicz]

I have opened a Jira ticket (https://jira.sellerdeck.com/serviced...stomer/portals)- I suggest the other contributors to this thread do so to.

[Josh Barling]

To Clarify Josh, If something is added to this Wish List area of the forum you (and some developers) read it but nothing happens unless we also raise a ticket?

Hi Jonathan,

We look at all channels, including the Wish List area of the forum. We have a wish list component in our ticketing system which we use to record information against so it is easier to follow our internal processes. Those tickets are often created by us, based on feedback from customers regardless of the channel. I.e. we may see a post on the forum or it could be from a conversation with the Account Managers.

Creating a ticket is always a good idea, but isn't always required.


Thanks, Josh

[graphicz]

From: SellerDeck support

Thanks for contacting SellerDeck software support.

There is an existing wish list item for this (WL-3188), to which I have added this ticket as a request.

[graphicz]

Just out of interest:

...what is the datestamp of [1]WL-3188?

The wish list item was created with the original request on 15/Feb/16 and the only other request is yours today.

[Goz]

Ideally, raise a ticket, .

That's too woolly Josh - I think that you should make the statement "You must raise a ticket if you want us to make an enhancement...." or something similar. The situation at the moment means that you may, or may not, see a request on the forum and act on it.... and we definitely do not know whether or not you have acted on it.

Also, is there any way of finding our what requests have been made? Or some kind of development road map? With lots of other products I use I get informed of where it is going and what developments are being made. With SellerDeck it comes as a complete suprise (or disappointment sometimes) when a new release is made.

[Josh Barling]

That's too woolly Josh - I think that you should make the statement "You must raise a ticket if you want us to make an enhancement...." or something similar. The situation at the moment means that you may, or may not, see a request on the forum and act on it.... and we definitely do not know whether or not you have acted on it.

Also, is there any way of finding our what requests have been made? Or some kind of development road map? With lots of other products I use I get informed of where it is going and what developments are being made. With SellerDeck it comes as a complete suprise (or disappointment sometimes) when a new release is made.

That's a fair comment, so in that case I would say always raise a ticket to ensure it is logged against our Wish List component in our ticketing system as that is used in reports for our Development Management Meetings.

It is still of value to create a thread on the forum as it allows others to contribute and spark conversations; we also create internal tickets based on all channels we get feedback from.

As you can imagine the list of requests is very extensive, from the decades of collecting them. There isn't an easy way for us to share that, although there are options we've investigated previously and may act on.

A development road map would obviously be very useful for the community; of course we have an internal one, although we are flexible with the priority and timeline based on many factors. We aren't in a position just yet to give a definitive road map, however, there will be announcements shortly on the more recent developments.

We are rebuilding our website so that it is easier to engage with our existing and future developments, as we feel the current website doesn't allow for an enjoyable experience on exploring options. Once the new website is live it will be easier to make announcements and give access to a format that customers can digest and access.


Thanks, Josh

[Goz]

Thanks for that update Josh.