No announcement yet.

Error: 'The operating system is not presently configured to run this application'.

  • Filter
  • Time
  • Show
Clear All
new posts

    Error: 'The operating system is not presently configured to run this application'.

    This is a 'Windows Update' issue.

    See this article: -

    Although the site is configured to use ACE ODBC rather than Jet, the 'Crystal Reports' engine requires Jet and it is the initialisation of the reporting engine that encounters the error.

    Ensure the software is closed then try the following in this order:-
    1. Run Windows Update
    2. Install the latest Jet drivers for Win10 from here
    3. Download and run 'AccessDatabaseEngine.exe' (not the x64 file)
    Once you have done this, re-start the software.

    If this method fails, then see the following article and install 'Access Runtime 2013 x(86): How do I install a supported version of MS Access Driver

    Due to the complexity of different versions of Windows 10, machine environment, versions of Access and programs that use Access, it may be that this method also may fail.

    If it does then follow the procedure below: -
    • Close your Sellerdeck software
    • Type 'regedit' into the Windows search bar
    • Click 'Registry Editor' from the list that appears
    • Expand the folder path below, relevant to your copy of Windows
    Windows 64bit

    Version16: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\SellerDeck\2016
    Version18: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\SellerDeck\v18

    Windows 32bit

    Version16: HKEY_LOCAL_MACHINE\SOFTWARE\SellerDeck\2016
    Version18: HKEY_LOCAL_MACHINE\SOFTWARE\SellerDeck\v18
    • Locate the DWORD entry USEACEODBC
    • Right click on this and select Modify...
    • In the box that opens change the value in the 'Value data' field to 0 (zero)
    • Click 'OK' and close the Registry Editor
    Open your Sellerdeck software.
    Last edited by G.W.Green; 15-Sep-2020, 11:06 AM.