Feefo have upgraded their star rating and reviews system - this is known as Feefo v3. To continue to use Feefo, we recommend that you upgrade your Sellerdeck Desktop software.
Alternatively, and depending on the version of the Sellerdeck Desktop software you're running, we will be providing a way to continue displaying the reviews in your store.
From 31 July 2018, the Feefo v1 platform used by Sellerdeck Desktop 2016 and all earlier versions will be discontinued. At the time of publication, our latest version is Sellerdeck Desktop v18, which is fully compatible.
Sellerdeck Desktop 2016, 2014 or 2013
To continue to display Feefo ratings and reviews after 31 July 2018, you must either upgrade to Sellerdeck Desktop v18 or follow the steps below.
Sellerdeck Desktop v11 and older
There is no upgrade path for unsupported versions. If you use one of these versions, you must upgrade your software to continue using the Feefo service.
In Sellerdeck Desktop 2016 and older, reviews will not appear when previewing the site – it will only be visible online. In Sellerdeck Desktop v18, reviews can be previewed.
How to continue displaying Feefo ratings and reviews with Sellerdeck Desktop 2016, 2014 or 2013:
1. Click the link below and download the partial snapshot for your Sellerdeck Desktop version. This contains a set of new variables and layouts to enable Feefo v3 logos and reviews on your website(s). It will not add or change anything else.
2. For all your Sellerdeck Desktop sites, do the following:
a. Backup your Sellerdeck Desktop site using: File > Snapshot > Export Site
b. Import the partial snapshot (from the link above) using: File > Snapshot > Import Design
c. Go to Settings > Site Options and select the Page Settings tab
d. Find the Feefo section and enter your Feefo Merchant ID in the field provided:
e. Click OK.
f. Sellerdeck Desktop 2013 & 2014
Go to Marketing > Customer Feedback and untick Solicit Feedback. Sellerdeck Desktop 2013 & 2014 will no longer be able to solicit feedback.
Feefo privacy settings
g. Sellerdeck Desktop 2014 & 2016 only
Set Auto-Refresh Cached Feedback on Upload to Never. Using the new layouts, feedback content will be refreshed online in real time. (Sellerdeck Desktop v18 caches Feefo v3 reviews for improved page
load times).
h. For Sellerdeck Desktop 2016 only, we have released an Extension that will disable and replace the automated function.
i. Upload your site. In your web pages you should now see the new-style logos and, if enabled, feedback content with 5-star icons.
3. Ensure Sellerdeck Desktop is closed on all PCs. Download the Sellerdeck Feefo v3 Extension from the ‘Extensions Catalogue’ tab in Sellerdeck Desktop, and run the installer.
Once the Extension is installed, you can adjust the Feefo Feedback delay in Settings > Extensions > Feefo v3 Export. We recommend setting this to 7 days, after the order is shipped.
Alternatively, and depending on the version of the Sellerdeck Desktop software you're running, we will be providing a way to continue displaying the reviews in your store.
From 31 July 2018, the Feefo v1 platform used by Sellerdeck Desktop 2016 and all earlier versions will be discontinued. At the time of publication, our latest version is Sellerdeck Desktop v18, which is fully compatible.
Sellerdeck Desktop 2016, 2014 or 2013
To continue to display Feefo ratings and reviews after 31 July 2018, you must either upgrade to Sellerdeck Desktop v18 or follow the steps below.
Sellerdeck Desktop v11 and older
There is no upgrade path for unsupported versions. If you use one of these versions, you must upgrade your software to continue using the Feefo service.
In Sellerdeck Desktop 2016 and older, reviews will not appear when previewing the site – it will only be visible online. In Sellerdeck Desktop v18, reviews can be previewed.
How to continue displaying Feefo ratings and reviews with Sellerdeck Desktop 2016, 2014 or 2013:
1. Click the link below and download the partial snapshot for your Sellerdeck Desktop version. This contains a set of new variables and layouts to enable Feefo v3 logos and reviews on your website(s). It will not add or change anything else.
2. For all your Sellerdeck Desktop sites, do the following:
a. Backup your Sellerdeck Desktop site using: File > Snapshot > Export Site
b. Import the partial snapshot (from the link above) using: File > Snapshot > Import Design
c. Go to Settings > Site Options and select the Page Settings tab
d. Find the Feefo section and enter your Feefo Merchant ID in the field provided:
e. Click OK.
f. Sellerdeck Desktop 2013 & 2014
Go to Marketing > Customer Feedback and untick Solicit Feedback. Sellerdeck Desktop 2013 & 2014 will no longer be able to solicit feedback.
Feefo privacy settings
g. Sellerdeck Desktop 2014 & 2016 only
Set Auto-Refresh Cached Feedback on Upload to Never. Using the new layouts, feedback content will be refreshed online in real time. (Sellerdeck Desktop v18 caches Feefo v3 reviews for improved page
load times).
h. For Sellerdeck Desktop 2016 only, we have released an Extension that will disable and replace the automated function.
i. Upload your site. In your web pages you should now see the new-style logos and, if enabled, feedback content with 5-star icons.
3. Ensure Sellerdeck Desktop is closed on all PCs. Download the Sellerdeck Feefo v3 Extension from the ‘Extensions Catalogue’ tab in Sellerdeck Desktop, and run the installer.
Once the Extension is installed, you can adjust the Feefo Feedback delay in Settings > Extensions > Feefo v3 Export. We recommend setting this to 7 days, after the order is shipped.