With the introduction of v18.2.2 of your Sellerdeck software, there has been a change to the way that registered customers use the site.
Previously when a customer logged in, the site would perform all actions through the use of scripts, meaning that there was a performance penalty when using the site. With the latest version of the software this has now changed so that these customers now use static pages significantly increasing the speed and performance.
There are however problems with this method if you have used the knowledgebase article 'How can I have information displayed on a page only for registered customers?', or if you have used the teqhnique detailed in the 'Advanced User Guide' called 'Hiding Elements from Retail Customers, but Showing Them to ALL Registered Customers', to hide the 'Add-To-Cart' button from customers without registered accounts. If you have, due to the change, the cart button will not be visible to any registered customer that uses the 'Retail' customer pricing schedule.
In order to avoid this, you will have to create new 'Customer Group' and assign all customers that use the 'Retail' pricing schedule to it and create a new pricing schedule that mimics the 'Retail' pricing schedule.
To do this go to 'Marketing | Customer Groups' and in the box that opens click the 'New' button and in the 'Group Name' field assign the new group a name. In the example shown below, the group created is called 'Logged In'.
Select your new group in the left hand window, then in the 'All Accounts' window on the right hand site, select the accounts you wish to move and click the < button, to transfer them into the 'Associated Accounts' window, once complete, click the 'OK' button.
NOTE: You can multiple select the accounts by selecting the first account in a list, pressing and holding the Shift button and selecting the last account in your list. You can also individually select multiple accounts by selecting the first account in a list, pressing and holding the Ctrl button and selecting each individual account that you want to be included in your list, before clicking the < button to transfer them across.
Then go to 'Marketing | Discounts, Surcharges and Coupons | Customer Pricing' and in the 'Customer Groups' window, select the new customer group (in this example the 'Logged In' group), the 'Base Schedule' field will automatically be configured to show 'Retail' and the selection 'Add' will be selected, with the field populated with 0.00, as shown below.
Click 'OK' to save these settings and upload the site for the changes to take place online.
Previously when a customer logged in, the site would perform all actions through the use of scripts, meaning that there was a performance penalty when using the site. With the latest version of the software this has now changed so that these customers now use static pages significantly increasing the speed and performance.
There are however problems with this method if you have used the knowledgebase article 'How can I have information displayed on a page only for registered customers?', or if you have used the teqhnique detailed in the 'Advanced User Guide' called 'Hiding Elements from Retail Customers, but Showing Them to ALL Registered Customers', to hide the 'Add-To-Cart' button from customers without registered accounts. If you have, due to the change, the cart button will not be visible to any registered customer that uses the 'Retail' customer pricing schedule.
In order to avoid this, you will have to create new 'Customer Group' and assign all customers that use the 'Retail' pricing schedule to it and create a new pricing schedule that mimics the 'Retail' pricing schedule.
To do this go to 'Marketing | Customer Groups' and in the box that opens click the 'New' button and in the 'Group Name' field assign the new group a name. In the example shown below, the group created is called 'Logged In'.
Select your new group in the left hand window, then in the 'All Accounts' window on the right hand site, select the accounts you wish to move and click the < button, to transfer them into the 'Associated Accounts' window, once complete, click the 'OK' button.
NOTE: You can multiple select the accounts by selecting the first account in a list, pressing and holding the Shift button and selecting the last account in your list. You can also individually select multiple accounts by selecting the first account in a list, pressing and holding the Ctrl button and selecting each individual account that you want to be included in your list, before clicking the < button to transfer them across.
Then go to 'Marketing | Discounts, Surcharges and Coupons | Customer Pricing' and in the 'Customer Groups' window, select the new customer group (in this example the 'Logged In' group), the 'Base Schedule' field will automatically be configured to show 'Retail' and the selection 'Add' will be selected, with the field populated with 0.00, as shown below.
Click 'OK' to save these settings and upload the site for the changes to take place online.