If you are using 1and1 as your hosting service and you are finding that: -
These are all symptoms of the same problem.
Once the 'Confirm Order' is pressed the SMTP (email) server is contacted, however currently customers of 1and1 are seeing extreme delays in contacting the SMTP server (can be up to one minute).
This can cause some customers to click the confirm button multiple times (giving duplicate orders) or clicking away to another site meaning that the receipt email will not be sent (the emails are only triggered when the receipt page is displayed).
If the page is left it will eventually transfer to the receipt page and the emails will be sent.
SellerDeck are aware of the problem and it will be addressed in due course. 1and1 have been sent SellerDeck mail scripts and both 1and1 and SellerDeck development are looking into this.
It is possible to temporarily prevent duplicate orders from occuring by going to 'Settings | Business Settings | Ordering' and removing the tick from 'Send Receipt Email to Customer' and removing everything within the 'Send Receipt Email Copies to' field, clicking 'OK' and uploading the site.
Please Note: This will however stop all receipt emails being sent to the customer and any copies to the site vendor.
- You are receiving duplicate orders
- You and your customers have stopped receiving receipt emails
- The checkout freezes after clicking the 'Confirm Order' button
These are all symptoms of the same problem.
Once the 'Confirm Order' is pressed the SMTP (email) server is contacted, however currently customers of 1and1 are seeing extreme delays in contacting the SMTP server (can be up to one minute).
This can cause some customers to click the confirm button multiple times (giving duplicate orders) or clicking away to another site meaning that the receipt email will not be sent (the emails are only triggered when the receipt page is displayed).
If the page is left it will eventually transfer to the receipt page and the emails will be sent.
SellerDeck are aware of the problem and it will be addressed in due course. 1and1 have been sent SellerDeck mail scripts and both 1and1 and SellerDeck development are looking into this.
It is possible to temporarily prevent duplicate orders from occuring by going to 'Settings | Business Settings | Ordering' and removing the tick from 'Send Receipt Email to Customer' and removing everything within the 'Send Receipt Email Copies to' field, clicking 'OK' and uploading the site.
Please Note: This will however stop all receipt emails being sent to the customer and any copies to the site vendor.
Comment