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What is the best way to do a refund in SellerDeck?

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  • What is the best way to do a refund in SellerDeck?

    1) Double click on the order to open it.

    2) Go to the “Line items” tab. Unship and cancel the line item/s you wish to refund. You can enter a reason for cancelling the line item at this stage.

    3) Go to the “Shipping and handling” tab, adjust the shipping charges. (Optional)

    4) Go to the “Progress and payments” tab.

    5) Click on “View payments”.

    6) Click “New entry”. (you will see SellerDeck automatically adds a line with the excess owed to customer).

    7) Click “OK”.

    8) You will see the outstanding balance should now be zero.
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