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I'm trying to cancel a line item in an order but the 'cancel' button is greyed out!

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    I'm trying to cancel a line item in an order but the 'cancel' button is greyed out!

    If you have switched between Tax Inclusive and Tax Exclusive mode then will mean that there are limitations on the order functionality of orders placed in the previous tax mode.

    You could temporarily switch to the previous tax mode and then update the order but you must remember to change the tax mode back again before the next upload.
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