Why do my customer's and I not always receive emails from SellerDeck when my payments from the PSP are being authorised?
This is because customers are not clicking the 'proceed' button on the PSP payment confirmation page. The emails are sent by SellerDeck when the receipt page is displayed.
You should contact your PSP to see if the confirmation page can be customised to show the importance of returning to the merchant website so that the merchant receipt can be displayed.
You want to consider putting a message into your site that customers would see - the best place is within Design | Text: Phase -1 ID: 152
This is because customers are not clicking the 'proceed' button on the PSP payment confirmation page. The emails are sent by SellerDeck when the receipt page is displayed.
You should contact your PSP to see if the confirmation page can be customised to show the importance of returning to the merchant website so that the merchant receipt can be displayed.
You want to consider putting a message into your site that customers would see - the best place is within Design | Text: Phase -1 ID: 152