How to process an order, and back order some items using SellerDeck Payments.

[G.W.Green]

Sellerdeck Payments by Opayo and Sellerdeck Payments by NMI will be sunsetting on 31st May 2023. On the 1st of June, these payment gateways will no longer be available to process new transactions. We will maintain the service for an additional month to allow for refunds and downloading of reports. Sellerdeck Payments by Opayo and Sellerdeck Payments by NMI are being replaced by SellerdeckPay powered by ClearAccept: https://www.sellerdeck.co.uk/sellerdeckpay

The instructions below are based on the assumption you want to partially ship an order, charge for those items shipped and print an invoice for it, and then back order the remaining items.

1. In SellerDeck, go to the “Orders” tab.
2. Double click on the order to open it
3. Go to the “Line items” tab and ship the items you can ship.
4. Close the order.
5. Right click on order and select “Back Order”
6. Re-open the original order (The parent order).
7. Go to “Progress and Payments” and click “Commit”.
8. Enter the amount you wish to charge at this time. If you want to charge only for the items shipped, enter the value you see in “Order total”.
9. Click “Request commit”
   
   
10. Click “Invoice” | Standard report | Print. This will print the invoice for the order.
11. Close the order
12. When you are ready to ship the remaining items which are on back order, open the back order. (The back order will appear with a \B1 at the end of the order number)
13. Go to the “Line items” tab and ship the remaining items.
14. Go to “Progress and Payments” and click “Pay”, the amount in this window should be the remaining balance.
15. Click “Pay” to charge this amount.
    
    
16. Click “Invoice” | Standard report | Print. This will print the invoice for the order.

Assuming you have shipped the items, committed payment and printed and invoice for the both orders, the order will now move to the completed tab.