| Sellerdeck Payments by Opayo and Sellerdeck Payments by NMI will be sunsetting on 31st May 2023. On the 1st of June, these payment gateways will no longer be available to process new transactions. We will maintain the service for an additional month to allow for refunds and downloading of reports. Sellerdeck Payments by Opayo and Sellerdeck Payments by NMI are being replaced by SellerdeckPay powered by ClearAccept: https://www.sellerdeck.co.uk/sellerdeckpay |
An online reversal (Void) is simply the ability to reverse / cancel a payment after the card issuer have authorised the card, but before the merchant is paid. However, AMEX and JCB do not accept online reversals.
Transactions can be voided in SellerDeck Payments Admin area.
If you are rejecting a payment and you could not reverse it online, then you can refund it after it has been paid, but this will incur transaction fees and possible queries.