I have trouble uploading my store. It keeps timing out and appearing to 'hang'. When I look at the Task Manager it says SellerDeck is 'not responding'.
The problem is when a connection times out (for whatever reason) SellerDeck is having difficulty making the re-connection.
It is possible to make a change to the system registry that might help this. The changes are described in http://www.winguides.com/registry/display.php/280/ and http://www.winguides.com/registry/display.php/30/
Also, if you are uploading to a RAQ server, there is a known (but not well known) problem with a RAQ server's ftp help file and the windows IP/FTP stack.
What happens is that the RAQ server delivers a ftp help file on login and this sometimes garbles/corrupts the FTP messages coming out of the windows IP/FTP stack.
To fix this:
Web hosts
SSH Telnet in, and do the following:
cd /home/sites
find . -name .ftphelp -exec rm -v -r -f {} \;
cd /etc/skel
mv .ftphelp disabled.ftphelp
Note: The mv command on the file in the /etc/skel folder just stops the RAQ from creating .ftphelp files every time you create a new user. There is nothing to stop users deleting their own .ftphelp files at any time. They are the same ownership permissions as the user.
Users
If you're on a cobalt RAQ, then you should be able to sort out the problem for you own site by yourself.
Login using an FTP client, and change to the following folder:
/users/username
Look for a file called .ftphelp and delete it.
(You may need to put -la or enable viewing of hidden files in your FTP client to see the file, depends on what FTP client you are using).
The problem is when a connection times out (for whatever reason) SellerDeck is having difficulty making the re-connection.
It is possible to make a change to the system registry that might help this. The changes are described in http://www.winguides.com/registry/display.php/280/ and http://www.winguides.com/registry/display.php/30/
Also, if you are uploading to a RAQ server, there is a known (but not well known) problem with a RAQ server's ftp help file and the windows IP/FTP stack.
What happens is that the RAQ server delivers a ftp help file on login and this sometimes garbles/corrupts the FTP messages coming out of the windows IP/FTP stack.
To fix this:
Web hosts
SSH Telnet in, and do the following:
cd /home/sites
find . -name .ftphelp -exec rm -v -r -f {} \;
cd /etc/skel
mv .ftphelp disabled.ftphelp
Note: The mv command on the file in the /etc/skel folder just stops the RAQ from creating .ftphelp files every time you create a new user. There is nothing to stop users deleting their own .ftphelp files at any time. They are the same ownership permissions as the user.
Users
If you're on a cobalt RAQ, then you should be able to sort out the problem for you own site by yourself.
Login using an FTP client, and change to the following folder:
/users/username
Look for a file called .ftphelp and delete it.
(You may need to put -la or enable viewing of hidden files in your FTP client to see the file, depends on what FTP client you are using).