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    business plus multi user bug

    hi, anyone else had this problem
    sometimes a user can not log in on business plus muti user.

    the problems appears to be that

    if you go to

    settings/users/ enable user log in 'check box'

    this check box unticks itself randomly

    real pain
    wes
    Treasure Island Sweets

    #2
    Yes we have this problem too, it may be connected with Synchronisation Server problems, have you had any of those?

    _______________
    Paul
    Paul
    Flower-Stands.co.uk - the UK's largest online supplier of Fresh Flower Merchandising Stands

    Using V10.2 with Norman's brilliantly simple TABBER.

    Comment


      #3
      I have found it the case, that when you get a failed Snapshot it automaticaly clears the users tickbox so only the admin can get into the site
      Chris Ashdown

      Comment


        #4
        Please can we have our own Forum Section for Business Plus Multi-User threads?

        ____________
        Paul
        Paul
        Flower-Stands.co.uk - the UK's largest online supplier of Fresh Flower Merchandising Stands

        Using V10.2 with Norman's brilliantly simple TABBER.

        Comment


          #5
          it was after a failed snapshot that it failed last time (today)
          will keep an eye on when it happens, every few days.
          Sync server been ok for 6 months.
          wes
          Treasure Island Sweets

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            #6
            Need a bit of help reproducing this one, I have tried failing a snapshot by having the database open and then both importing and exporting, checkbox remains ticked. I have aslo tried importing / exporting with other users logged on, I get the message from Actinic saying other users are logged on, but checkbox remains ticked.

            Thanks

            Please can we have our own Forum Section for Business Plus Multi-User threads
            I'll pass this thought on to the moderators. Thanks
            Darren

            SellerDeck

            www.sellerdeck.co.uk

            Comment


              #7
              I have found it to occure when the following takes place

              either I try making a snapshot when someone log's in after I have started the snapshot.

              Also when the link software Actinic to sage has been used for export, but sage still open on the accounts computer after exports are completed

              Using v9.0.3
              XP Pro
              Chris Ashdown

              Comment


                #8
                it unticks you are right when someone logs in when a snapshot is in place, or trys to log in.
                Or after a failed snapshot.
                Actinic, any news of a fix!
                Treasure Island Sweets

                Comment


                  #9
                  Hello

                  I tried the scenario as given by Chris above, but like Darren, I am only able to reproduce the failing snapshot, but the 'Enable user login feature' check-box remains checked.

                  I am asking someone from support to contact you and look into this for you.
                  Krithika Chandrasekar
                  SellerDeck

                  sigpic

                  E-commerce software by SellerDeck

                  Comment


                    #10
                    Hi Wesley

                    I've sent you a PM with FTP details for uplaoding a snapshot.
                    Kiran Chandran
                    Technical Support - SellerDeck
                    http://www.sellerdeck.co.uk/

                    Further help can also be found at http://community.sellerdeck.com/forumdisplay.php?f=27

                    Comment


                      #11
                      Originally posted by Kiran View Post
                      Hi Wesley

                      I've sent you a PM with FTP details for uplaoding a snapshot.
                      Hi, will try to upload this afternoon.
                      There is also a snapshot of ours at actinic regarding another issue, support name Andy Downes has it. It is a recent snapshot.
                      Treasure Island Sweets

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