Password reset issues

[mash]

Good evening everyone,

First year using accounts properly, and people forget their passwords, I noticed a number of people having problems and so I have tested it myself.

You request a reset and email sent to the account's email address with a link, email arrives but the link is incorrect. Only gives part of the URL needed.

/cgi-bin/bb000001.pl?ACTION=PWDCH&PWDCHID=dde1f8b727574b41f19e81a1c42735db&USER=xxxxxxxxx

and even the /cgi-bin/ isn't part of the hyperlink.

If you click on it, it doesn't work.

If you copy and past the whole and put it onto www.organicplants.co.uk/ it works.

How can I adjust this so it actually works.

Thanks Mash

[Krithika]

Hi Mash

I tested this locally but not able to replicate. Is this the default Forgot Password link on the login page? Is there a test account I can try with to see the link it would send me?

Regards

[mash]

Thanks for testing it, I will set you up with a test account and see if you have the problem.

It was the login page where I triggered the email from.

Thanks M

[mash]

This issues has been looked at by the guys at Sellerdeck, I thought I would update the thread just in case anyone else suffer from the same problem:

Go to "Web | Network Setup ", untick " Use Relative CGI-BIN Urls in Catalog Pages".
Apply and upload the site.

You should now get the full url in the emails.

So thanks to Kirthi for working that one out.

Cheers

Mash