Intermittent Filter Problem

[saucysal]

I have a Brands section on my main website, populated by a filter, with a drop-down list of Brands. This has been working fine for some time, since Sellerdeck introduced filters.

I upgraded to the latest V 12.0.4 a couple of weeks ago, checked all was working fine.

I have now found, by chance, that sometimes the Brands section only shows the top two brands in the drop-down list. Re-uploading the site seems to correct it, but 30 minutes later the error is back. Whether this is just since the last upgrade or not I do not know, as it is intermittent, as it could have happened previously without knowing.

I am mystified as to why this should be an intermittent error, and why the top two brands. Any ideas?

Sarah

[jont]

Is there anything special or different about the 3rd brand ... is there any special characters in there (! # $ % ) that could be killing it. Have you tried removing the 3rd brand and seeing if the rest populate correctly.

[saucysal]

No that

Thank you Jonty for your suggestion. I have checked the list of brands, and the third on the list is Andre (no punctuation, no accent). None of the brands in the list contain any special characters; I made sure of this when setting it up some time ago, as I had previously had a parsejson error in another filter section, and removed any special characters, punctuation marks, etc from everything relevant in an attempt to stop the error.

The error was back when I checked a few minutes ago, published to web and the error went away. It seems that I have to make frequent checks and publish to web much more often than usual. I am pretty sure that this was not happening before upgrading to 12.0.4 (ie, OK with 12.0.3).

Sarah

[graphicz]

12.0.4 has largely sorted out most of the earlier filtering issues with Sellerdeck randomly changing filter values. It would be worth having a word with Hugh in support. In the meantime, switch off preview in content view and select the home page when uploading or snapshotiting..

[saucysal]

Thanks will do

Thank you for your reply, which I am acting on. By-the-way I have 12.0.4, and didn't notice the problem before 12.0.4!!

Sarah