Sendgrid Problems?

[NormanRouxel]

I have a 2016 site on 1&1 with sendgrid used for the emails. I just tried it using the manual patches to TestSettings.pl and ACTINIC.pm (using 2525) and the Network Test passed and the test email arrived here.

Could your Sendgrid account be the problem?

[KarenBM]

I have a 2016 site on 1&1 with sendgrid used for the emails. I just tried it using the manual patches to TestSettings.pl and ACTINIC.pm (using 2525) and the Network Test passed and the test email arrived here.

Could your Sendgrid account be the problem?

I did think that Norman and set up another account to try, but had exactly the same result there. Thanks for testing that for me.

Incidentally. Odd when testing network settings. If I alter the username for example it will still say network test was successful! I don't get a list of results, just that it has been successful etc

[KarenBM]

This is what I get when testing scripts:
SMTP Communication

Get host name...


Host name is '*******'
DNS lookup...


OK
Create socket address...


OK
Create socket...


OK
Connecting to socket...


FAILED. Connection timed out
SMTP Test failed
_____ End of SMTP Test ____

[KarenBM]

Sorry I just keep adding to this. It's a really odd problem. I just tried to untick "username and password required" in network settings, and the result is exactly the same - long delay transferring to the payment providers and long delays showing receipt following payment, but it still transfers even though I didn't specify the accout to SendGrid?? Network settings still succeeds but there is no feedback so I can't see exactly if anything failed. We are losing business big time now. Support asked for a support snapshot, as I have cover, but it is prohibited by size, at over 2.5GB!

[Mike Hughes]

Hi Karen,

The first thing I'd suggest is to go onto your server and delete the error.err file. It's pretty massive now and has all the error log messages going back 15 years. It's not impossible that this is slowing down things enough to cause a problem.

Deleting it won't cause a problem as sellerdeck will automatically create a new one.

Mike

[KarenBM]

Will do that now Mike. Noticed heaps these errors in the log over these past few days days:

Program = ORDERSCR, Program version = 39919 , HTTP Server = Apache , Return code = 999 , Date and Time = 2020/06/10 22:31, Internal Errors = Error executing the on-line credit card plug-in script.
Program = ORDERSCR, Program version = 39919 , HTTP Server = Apache , Return code = 999 , Date and Time = 2020/06/11 10:34, Internal Errors = Unable to connect to the mail socket (Connection timed out)
Program = ORDERSCR, Program version = 39919 , HTTP Server = Apache , Return code = 999 , Date and Time = 2020/06/11 10:35, Internal Errors = Error recording Sage Pay payment: Call Back Transaction ID does not match the expected ID

and more...

[KarenBM]

Changed smtp settings to ionos (1and1) but got the folloiwng error when trying to send email from within SellerdecK:
Failed to communicate with the SMTP server.

Possible Cause:
1. Network transmission problems.
2. Could have Changed the SMTP Server settings, but not Uploaded after that.

Recommendation:
1. Retry
2. Upload the Site First, if you have changed the SMTP Server Settings.

Resolution:
If retry fails, check your SMTP settings
or contact your ISP.

The error was:
58325name@btinternet.comError returned from SMTP server (1: 501 Syntax error in parameters or arguments


Command: send Filename:

so it isn't Sendgrid...

I also tried sending a message via the contact page and it brought up a syntax error.... HELP!

[Mike Hughes]

OK. So we know it isn't a sendgrid problem and not an error.err file problem.

I would:

1. put back all the sendgrid settings since these were the last known working settings.
2. Compact and repair the database. In case there's been a corruption somewhere in the database.
3. Purge and refresh the website. In case there's been a corruption somewhere in the files online.

I'd focus on the 'contact us' form as a way of testing as it doesn't depend on customer orders and other problems that can get in the way of the checkout operating.

Mike

[KarenBM]

OK. So we know it isn't a sendgrid problem and not an error.err file problem.

I would:

1. put back all the sendgrid settings since these were the last known working settings.
2. Compact and repair the database. In case there's been a corruption somewhere in the database.
3. Purge and refresh the website. In case there's been a corruption somewhere in the files online.

I'd focus on the 'contact us' form as a way of testing as it doesn't depend on customer orders and other problems that can get in the way of the checkout operating.

Mike

AT the moment though with the 1and1 settings there are no delays in transferring to the payment providers, which I was having with SendGrid. It is now just the syntax errors from the mail server. I am waiting for 1and1 to call me - again...
I did compact and repair the database when it all first started
Purge and refresh. I did a refresh but was told that a purge and refresh overwrites any modifications I have done in the templates.

Checking on Google that error seem to be a connection problem.

[KarenBM]

Do you know why there is a number in front of the email:
58325name@btinternet.comError returned from SMTP server (1: 501 Syntax error in parameters or arguments

It isn't always the same number, but always start with 583

[Mike Hughes]

OK. I hadn’t realised you now had it transferring to the psp.

I assuming emails aren’t going out.

You can always achieve the same thing by turnIng off the customer email if you don’t want any delay from smtp interfering with PSP transfers.

That’s probably the route I’d go on this. Turn off the customer email so it doesn’t interfere with the psp transfer (check to make sure though) and then use the contact us form to debug the Smtp email problem.

[Goz]

It seems to me that, over the years, 1and1 and Fasthosts have been the most problematic web hosts as far as SellerDeck is concerned - and it is almost always related to emails. (not that this helps in this instance.... just an observation).

[KarenBM]

Have given up on this now, will wait and see if 1and1 comes back to me.

[KarenBM]

Do you know why there is a number in front of the email:
58325name@btinternet.comError returned from SMTP server (1: 501 Syntax error in parameters or arguments

It isn't always the same number, but always start with 583

Still battling this. Does anyone know why there is a number in the error message as above? Been waiting for Ionos to get back to me and they still haven't. I have trawled through coding and the web to no avail. I have turned off "send email to customers" and have to send these manually from Outlook now, which is a right pain in the butt and takes forever. We no longer receive email saying there are orders to be downloaded, not sure if I mentioned that - so ANY message sending is caput. Message interface on site still throws up error. If anyone has any idea I would be most grateful.

UPDATE: OK, found out from mailscript.pl that 583 is a SMTP error code generated there.

[Mike Hughes]

I can't help wondering if the Sellerdeck is messing up the variable you're using for the SMTP port number.

Can you check the variable is set up as Norman shows here https://community.sellerdeck.com/for...772#post532772

i.e. 'Type' set to number and 'Whole numbers only' ticked.

Alternatively (or in addition), you could check the problem isn't in this bit by commenting out the line where you're using the variable to set the smtp number in actinic.pm and just setting it directly then doing a site update.

i.e. change this

$nSmtpPort = <actinic:variable name="ExternalSMTPPort" />; # Use default port - LINE 1321

to

# $nSmtpPort = <actinic:variable name="ExternalSMTPPort" />; # Use default port - LINE 1321

$nSmtpPort = 2525;