Hi everyone,
I've spoken to Sellerdeck regarding an issue which we have just encountered on a new clients website that we have just built, and they have confirmed that it is being caused by a bug in the software. They say that the issue will be addressed in a future release however I'd be surprised to see it fixed for 18.0.1. Anyway, I thought I'd share this issue with you and hope that someone may have come across this and may have found a workaround.
Background:
My client runs a wholesale clothing website which requires his customers to log in to. They import their products from Sage into Sellerdeck via Link.
They sell set packs of clothing plus the individual sizes so that a customer has chosen/ order a custom pack, eg. 1 x X-Small, 2 x Small, 4 x XL etc.
The product layout we use on the site is single line per row with single add to cart layout enabled (Screen Shot below)
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Each product has stock assigned to it. This is imported in via Sage Link.
As there are individual sizes of products (e.g. 5) what we found was that if a client searching for a particular item, then they would get a search result that displays the five items (which is correct but not ideal)
What we did was switch off the ability for the individual sized products to be found via filtering or search using the checkbox within the products general tab 'Hide From Search / Filter'.
Everything looked and worked or so we thought.
A couple of days later my client contacted me to say that a customer of his had been able to purchase sizes of a product that was out of stock. I checked, and locally everything looked fine. I logged on to the site to test and found that the stock wasn't being recognised once uploaded.
The bottom line is if you exclude a product from the Search / Filter then any stock assigned is disregarded. Surely this shouldn't be the case should it?
Not a great first experience for my client who has just paid for a new website.
If anyone out there has experienced similar and has found a workaround or solution, then I'd love to hear from you.
I've spoken to Sellerdeck regarding an issue which we have just encountered on a new clients website that we have just built, and they have confirmed that it is being caused by a bug in the software. They say that the issue will be addressed in a future release however I'd be surprised to see it fixed for 18.0.1. Anyway, I thought I'd share this issue with you and hope that someone may have come across this and may have found a workaround.
Background:
My client runs a wholesale clothing website which requires his customers to log in to. They import their products from Sage into Sellerdeck via Link.
They sell set packs of clothing plus the individual sizes so that a customer has chosen/ order a custom pack, eg. 1 x X-Small, 2 x Small, 4 x XL etc.
The product layout we use on the site is single line per row with single add to cart layout enabled (Screen Shot below)
Each product has stock assigned to it. This is imported in via Sage Link.
As there are individual sizes of products (e.g. 5) what we found was that if a client searching for a particular item, then they would get a search result that displays the five items (which is correct but not ideal)
What we did was switch off the ability for the individual sized products to be found via filtering or search using the checkbox within the products general tab 'Hide From Search / Filter'.
Everything looked and worked or so we thought.
A couple of days later my client contacted me to say that a customer of his had been able to purchase sizes of a product that was out of stock. I checked, and locally everything looked fine. I logged on to the site to test and found that the stock wasn't being recognised once uploaded.
The bottom line is if you exclude a product from the Search / Filter then any stock assigned is disregarded. Surely this shouldn't be the case should it?
Not a great first experience for my client who has just paid for a new website.
If anyone out there has experienced similar and has found a workaround or solution, then I'd love to hear from you.
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