Wont open error message

[g11ary]

Hope someone can help, cant find in search. Every time I try opening I get an error pop up User "administrator" already logged in. I've tried switching computer on and off and starting with wifi off but get same error

[Mike Hughes]

This thread suggests rebooting the machine with the sync server on might fix it if you're using multi user..

https://community.sellerdeck.com/for...ser-locked-out

[g11ary]

Unfortunately rebooting does not correct the issue, tried several times

[Mike Hughes]

I've come across another thread which suggests you can access the database to log someone out and that might be worth a try:

https://community.sellerdeck.com/for...lti-user-login

[brucet]

Hi Gary.Try this:

Close Sellerdeck desktop on all PCs.

Then on the PC or server running the sync server:
- Ctrl-Alt-Del and open Task Manager.
- scroll through the Background Processes and find 'Sellerdeck Synchronisation Server'.
- Click it and then click 'End Task'
- re-open Sellerdeck Desktop