Network settings fail on test but website still uploads and downloads orders.

[Goz]

OK.

Try ticking "Use Relative CGI-BIN URLs" and testing that. If it makes no difference then untick it and untick "Use Passive FTP" and test that (although you may have already tried those?)

The hosts new server set up may not allow localhost

[Bhujang]

Also, this post might help you with the sending email issue - https://community.sellerdeck.com/for...-office365-com

For the email using localhost for smtp setting should resolve this. I’ve never had these issues before with these settings. It’s got to be a server issue. Just hope they take me seriously else I will have to change hosts.

[Bhujang]

Do you get this error when you use the Network Wizard or when you upload your website?

on both network test and uploading website.

[Goz]

Also, this post might help you with the sending email issue - https://community.sellerdeck.com/for...-office365-com

[Goz]

Do you get this error when you use the Network Wizard or when you upload your website?

[Bhujang]

Hello thanks for the help....

Well my exported network settings are:

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL https://www.brilliantgems.co.uk/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPBUFFERSIZE 4
FTPCLIENTTIMEOUT 35000
FTPRETRYDELAY 3500
FTPKEEPALIVEINTERVAL 50000
FTPSILENT true
FTPMAXRETRIES 5
FTPCONNECTTIMEOUT 45000
SMTPAUTHREQUIRED true
SMTPUSERNAME sales@brilliantgems.co.uk
SMTPPASSWORD
COMPRESSIONPACKETSIZE 1024
COMPRESSEDUPLOAD false
SSLCATALOGURL https://www.brilliantgems.co.uk/acatalog/
SSLCGIBINURL https://www.brilliantgems.co.uk/cgi-bin/
SSLPATHFROMCGITOCATALOG ../acatalog/
SSLFTPHOST 50.87.85.117
SSLFTPUSERNAME brillia2
SSLFTPPASSWORD
SSLPATHTOCGIBIN /public_html/cgi-bin/
SSLUSEPASSIVEFTP true


The error message I get is:

The server returned an invalid or unrecognized response

followed by this:

The test script failed to execute on the web server. The error could be caused by several things. Check:
- the 'Path to the Perl shell'
- the 'CGI script extension'
- the 'Path to CGI-BIN'
- the 'CGI-BIN URL'
- the amount of web space left on your server
- if your server is configured to accept POSTs to CGI scripts
- the permissions on the server:
On Linux/Unix based servers the permissions should be:
cgi-bin (755)– drwxr-xr-x
Online Store Folder (777)– drwxrwxrwx
On Windows based servers (need to be checked with the hosting company):
IIS
cgi-bin = read/execute
Online Store Folder = read/write/execute
NTFS
cgi-bin = Catalog's FTP account needs 'Change' permissions on the directory
Online Store Folder = Catalog's FTP account needs 'Change' permissions on the directory AND the IUSR_<servername> account needs to have 'Change' permissions on the directory

Hope this helps to shed some light onto it...

cheers Bhu

[Goz]

And tell me what error(s) you get when you try an upload

[Goz]

Have you changed "Common Settings, you have the Web Site URL as http:// - I would have thought it should be https://"? as per my suggestion?

The Permissions for all my sites are :

public_html - 711 or 755
acatalog - 755
cgi-bin - 755


I'd be very sceptical about having a public facing web server with a folder that has 777 permissions.....

As I've previously said, the Network Wizard in SD2016 is flaky at best - I rarely used it.


Use the Export... facility in Network Setup and post the contents here (after removing passwords and any other sensitive information)

[Bhujang]

Can’t run a test even let alone attempt an upload.

[Bhujang]

That the seller deck software ftp and email is not working.

[Goz]

OK - just to be clear.... which bit is worrying you?

[Bhujang]

Whats worrying is that I can access the site via ftp software such as cuteftp and send and download emails via outlook so the host is saying its 3rd party software error that needs to be addressed by sellerdeck!

[Goz]

To be honest, the Network Wizard in SD2016 is unreliable (in my experience). If the website uploads, you can download orders and emails are sent etc then I wouldn't worry about it.

I haven't had a problem with the Network Wizard in SD2018.

[Bhujang]

Ok changed the common settings that didnt change a thing. so waiting to hear back from my host now. Its a company called JustHost Ive been with them for nearly 20 years and never had an issue. Its since they transferred the websites to a new updated server Im having the issues

[Mike Hughes]

Well spotted. I had to look a couple of times even after you mentioned it to spot that!