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    Heart Internet SMTP settings?

    Please can someone share their working Heart Internet SMTP settings?

    Heart publish two or three SMTPs to use:

    Outgoing Mail Server: mta.extendcp.co.uk
    Outgoing Mail Server Port: 587

    Outgoing Mail Server: maiI.mydomainname.co.uk
    Authorised with email and password
    Outgoing Mail Server Port: 587

    Outgoing Mail Server: mail50.extendcp.co.uk (as appropriate)
    Outgoing Mail Server Port: 587

    We have been using maiI.mydomainname.co.uk but are now getting email non delivery and this warning on the contact us form:
    Code:
    Error returned from SMTP server (1:535 Incorrect authentication data)


    Struggling a bit here - please has anyone any advice?

    Thank you!

    Jonathan Chappell
    Website Designer
    SellerDeck Website Designer
    Actinic to SellerDeck upgrades
    Graphicz Limited - www.graphicz.co.uk

    #2
    I put a test site up on the same server and reverted to 'localhost' as the SMTP server and got this message on form submission:
    Code:
    Error returned from SMTP server (3: Temporary local problem - please try later)


    Thank you
    Jonathan Chappell
    Website Designer
    SellerDeck Website Designer
    Actinic to SellerDeck upgrades
    Graphicz Limited - www.graphicz.co.uk

    Comment


      #3
      Have you tried using port 465? Unlikely but you just never know
      Elysium:Online - Official Accredited SellerDeck Partner
      SellerDeck Design, Build, Hosting & Promotion
      Based in rural Northants

      Comment


        #4
        This is v2016 so you're having to edit one of the Perl scripts (if I recall). Have you edited the script on the server to make sure it is uploading correctly. There are 2 scripts that need updating - the "live" script and the one for the network test.
        Elysium:Online - Official Accredited SellerDeck Partner
        SellerDeck Design, Build, Hosting & Promotion
        Based in rural Northants

        Comment


          #5
          Thank you Andy. It's Actinic.pm and TestSettings.pm for the port number.

          In fact Heart auto expires passwords which I had forgotten and the client didn't realise! Once I reset the email password in the Heart Extend dialogue all was well (laughing face emoji!)

          We keep living and learning!
          Jonathan Chappell
          Website Designer
          SellerDeck Website Designer
          Actinic to SellerDeck upgrades
          Graphicz Limited - www.graphicz.co.uk

          Comment

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