Pin it button wont fetch image

[Bhujang]

Hi

I have searched the site and found similar but for version 14 not 16.

Basically when someone tries to pin an image from my site pinterest says cant fetch image.

I have noticed that pinterest transers the site from pinterest.com to uk.pinterest.com maybe thats something to do with it?

Do sellerdeck offer any free email support anymore as I decided not to go with cover this year?

Any help on the pinterest issue much appreciated.

My site is www.brilliantgems.co.uk

Cheers

Bhu

[NormanRouxel]

Bad code. You have e.g.

media=http://www.brilliantgems.co.uk/acatalog/Images\HW_Quartz_crystal.jpg

And that Images\ is erroneous.

Best post the code you are using for the Pinterest button.

UPDATE. Don't bother posting code. It's YASB (Yet Another SellerDeck Bug) - sloppy testing - they didn't bother testing their Pinterest code with products that have images that aren't directly in the Site folder. E.g. it's broken if your images are (as they should be) in sensible sub-folders of the Site folder.

Hang on and I'll do their job for them as you probably don't want to wait six months for an official fix.

[NormanRouxel]

O.K. Five minutes later and here's the fix. The Pin It layouts are using.

<actinic:variable name="ProductImageFileName" />

When they should be using.

<actinic:variable name="ProductImageFileNameRaw" />

Go to Design / Library / Layouts / Social Mendia Buttons / Product Pin It Button Layout.
Replace duff code as above.

I'll post it as a bug report and we can see how long it is before they fix it.

P.S. There are similar issues with Fragments. In Fragment Pin It Button Layout, replace:

<actinic:variable name="FragmentImageFileName" />

With:

<actinic:variable name="FragmentImageFileNameRaw" />

[kev67]

[QUOTE=NormanRouxel


Hang on and I'll do their job for them as you probably don't want to wait six months for an official fix.[/QUOTE]

Has to be the best post I've seen in years !!

[Bhujang]

O.K. Five minutes later and here's the fix. The various Pin It layouts are using.

<actinic:variable name="ProductImageFileName" />

When they should be using.

<actinic:variable name="ProductImageFileNameRaw" />

Go to Design / Library / Layouts / Social Mendia Buttons / Product Pin It Button Layout.
Replace duff code as above.

I'll post it as a bug report and we can see how long it is before they fix it.

P.S. There are similar issues with Fragments. In Fragment Pin It Button Layout, replace:

<actinic:variable name="FragmentImageFileName" />

With:

<actinic:variable name="FragmentImageFileNameRaw" />

Thank you. Yes I have my images in one place in the folder images in the site 1 folder. I'm using version 16 with no mods.

I will try this fix now and report back. Thank you Norman

[Bhujang]

Hi Norman

What can I say you save the day again.

Thank you

Bhu

[peblaco]

Already reported bug and fix in June 2015 see: here. Bug reference SD-5406, still exists in 14.0.3 and 16.0.0. SellerDeck said it is to be fixed in 16.0.1.

[NormanRouxel]

Great minds.... Louise provided exactly the same fix as mine last June. I even contributed to that thread and forgot I'd done so.

It's reported as fixed in the SD 16.0.1 beta release notes out today - exactly 6 months later than initially reported.