External links problem - unable to update External Data in v16

[Goz]

But it is interesting that Jules (guccij) has it working.

I wonder what the difference is?

[feemish]

Sorry Mark, I try to help out here where I can as a gesture of goodwill, but I don't have an answer for this one. Coincidentally we did have a report of it come in to support today, so I will try to get it looked at.

Apologies Bruce, I'm getting rather frustrated. Thanks.

[feemish]

That support ticket was from me.

Support have confirmed that it is a bug in all versions of SD2016 and that it is not due for fixing in the forthcoming 16.04 release either.

Thanks very much for this info Andy. Even though it is depressing news.

That is extremely frustrating. I'm not sure you can call it a 'bug'. It was working fine in all previous versions, so someone has broken it.
It removes basic functionality from the software, hardly a 'bug'!

[feemish]

But it is interesting that Jules (guccij) has it working.

I wonder what the difference is?

Jules didn't have it working Andy. He didn't finish mapping the fields and completing the linking, and the fault is only apparent once you actually link up and close the dialogue box.

[Mike Hughes]

For those on here who don't know her yet, Jules is a 'she'.

[feemish]

When is a fault in software considered a 'bug' and when is it considered 'not fit for purpose or as described' ?

“Under the Consumer Rights Act 2015, digital content should be of a satisfactory quality, fit for purpose and as described"

According to the Trading Standards people;

"If the company won’t fix the problem or are taking too long, you can ask for a refund. You can still keep the digital product even if you get your money back."

[chris ashdown]

As a fundamental feature of Sellerdeck, I would have thought this would be the highest priority to solve regardless of if support is paid or not, minor bugs can often be lived with , but this one for some is fundamental to their site and a update just to those who use this feature made as quick as possible

[Mike Hughes]

When is a fault in software considered a 'bug' and when is it considered 'not fit for purpose or as described' ?

“Under the Consumer Rights Act 2015, digital content should be of a satisfactory quality, fit for purpose and as described"

According to the Trading Standards people;

"If the company won’t fix the problem or are taking too long, you can ask for a refund. You can still keep the digital product even if you get your money back."

In all honesty Mark, I understand your frustration but selectively quoting from the Consumer Rights Act is going to fail on all kinds of levels. I seriously don't think it's worth going through all the reasons because I suspect we're all quite clued up on this.

It's been acknowledged as a bug and I'm sure will be fixed.

In the meantime, if V16 is incapable of working for you and you want a refund why not ask Sellerdeck for a refund. I'm sure they'll be reasonable in either scheduling a fix or refunding your purchase.

[feemish]

because they won't even talk to me unless I pay for the cover contract.

[Mike Hughes]

Really? You want to be talking to sales rather than technical support and escalate up that chain. Failing that ask to speak to Chris Barling or someone senior.

[feemish]

Yep, was having a conversation with sales by email. But once I said I would not take out the Sellerdeck Cover for £545 they stopped replying.

Does Chris Barling even work at Sellerdeck anymore? I know his son Josh left already.

[Mike Hughes]

Maybe you're right. It does look as if CB is no longer there.

Try Phil Rothwell then. He has a username on the forum.

Phil Rothwell
Managing Director
Sellerdeck Limited

[feemish]

Thanks Mike, evidently Phil Rothwell is on holiday till mid-July..

Chris Barling and Josh Barling seem to have both left...

Muroidea disembarking....

[Mike Hughes]

Muroidea disembarking....

I had to look that one up.

Not so sure that's the case though. It seems CB left three years ago and I know one of the new directors, Mark Ballet, from a previous life. He's a very smart and capable person.

[feemish]

Still no response at all on this... no fix date.. no workaround.. just radio silence.