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  • No orders downloading

    Hi all,

    We have just upgraded to the latest version of sellerdeck from 16.0.3.

    Our issue emerges when we try to Retrieve Orders, we are greeted with the following error; "The server response is shorter than the minimum of three characters".

    We can confirm that customers have been able to place orders and we have done a test order ourselves which worked, however we cannot download any orders at all.

    We need a fix to this issue very quickly as orders are not being shipped that were place over the weekend.

    Any advise would be very useful.

    Regards,

    Will
    Far East Direct UK Ltd

  • #2
    Does it pass the network test when uploading?
    SnorestoreŽ : Sample Earplugs - Snoring Earplugs - Women's Earplugs - Children's Earplugs - Music Earplugs

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    • #3
      I don't know, how do I find that out?

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      • #4
        Perform a network test by going into "Network Setup" in the "Web" menu and clicking on the Test button
        Elysium:Online - Official Accredited SellerDeck Partner
        SellerDeck Design, Build, Hosting & Promotion
        Based in rural Northants

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        • #5
          Once I complete the test it comes up with a text box that you can 'ok' and then another comes up saying 'the network settings test was succesfull'.

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          • #6
            Is it a firewall issue then? Do you get the confirmation email after the network test passes? Did you do a full refresh of the website? Or even, purge and refresh?
            SnorestoreŽ : Sample Earplugs - Snoring Earplugs - Women's Earplugs - Children's Earplugs - Music Earplugs

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            • #7
              I am not sure whether it could be a firewall issue or not. Yes we receive the confirmation emails and we have run multiple refreshes.

              We are apprehensive to do a purge and refresh as we had work done to one of our perl scripts a long time ago to allow for google analytics conversion tracking so have been instructed by sellerdeck to avoid that at all costs.

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              • #8
                Originally posted by Far East Direct View Post

                We are apprehensive to do a purge and refresh as we had work done to one of our perl scripts a long time ago to allow for google analytics conversion tracking so have been instructed by sellerdeck to avoid that at all costs.
                I'd have thought the script changes would have been lost when you upgraded to V18.

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                First Tackle - Fly Fishing and Game Angling

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                • #9
                  Oh really? Would you reccomend a purge and refresh then if we have to rework the script changes anyway?

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                  • #10
                    I'd check with sellerdeck first. I don't really understand them saying not to do a purge and refresh as script customisations always get lost on an upgrade.

                    The best advice I can give is:

                    1. Always document any changes so you know what needs redoing after an upgrade
                    2. Always keep backups of any relevant files so you can refer to them if necessary.


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                    First Tackle - Fly Fishing and Game Angling

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