Out of stock products showing as In Stock

[tonygg]

Hi. In testing 18.03 we are getting products with zero stock shown as been In Stock:

http://www.tgurney.co.uk/acatalog/Le...le_Bundle.html

We set up products to have real time stock display set to "display in stock message only". We have suspend set to if below 1 and have a stock of 0 (zero).

It is showing the out of stock message correctly but also showing the in stock message as well. The code to display the in stock message is identical to the code in v16

Spoke to Kiran at Sellerdeck and he confirmed he could replicate it on the standard build of 18.0.3. Also that the code layout - splay In Stock Message only is the same between 18.0.3 and v16.

Will keep you posted on any feedback.

[Goz]

I have a fix for that (or something very very similar.... can't quite remember) given to me by support. I'm not on the right computer.... I'll post the fix tomorrow

[tonygg]

Ok. Thank you. Any ideas why the bug came up. what did sellerdeck change?

[Air-Tech]

Is this an assemnly product?

[tonygg]

No. It is a standard product without any permutations

[Goz]

This is the fix provided to me. Backup the actinicextras.js file first in case it doesn't work for you.



Open the script file 'actinicextras.js' in a plain text editor and locate the code:-

  
 if  (sIDStart == 'EnableIfInStock')     {     if ((mapStockByRef[sProdRef] > 0 && !(oProd && oProd.bAssemblyProduct)) || // non assembly product that is in stock         !mapOOSComps[sProdRef])         // or assembly with component in stock

Replace this with: -

  
 if  (sIDStart == 'EnableIfInStock')     {     if ((mapStockByRef[sProdRef] > 0 && !(oProd && oProd.bAssemblyProduct)) || // non assembly product that is in stock         ((oProd && oProd.bAssemblyProduct) && !mapOOSComps[sProdRef]))         // or assembly with component in stock

Then save the file.

Once you have done this upload the file for the changes to take place online.

[Goz]

Sorry - that's taken the formatting out of the code

[tonygg]

Thank you. That seems to have fixed it.

[saucysal]

How about the fix being put into the software 18.03 - 18.03.1, Sellerdeck?

[brucet]

Thanks Goz for passing on the fix. It is currently scheduled to be applied to the software in v18.0.4

[Goz]

Bruce - you can see the ticket this came from at SDCS-48894

[saucysal]

I applied the fix, but in my case it removed the OUT OF STOCK on the out of stock products, leaving the In Stock, and enabled people to order the out of stock items. So I reverted the "fix". I shall be contacting Support on Monday to see if they can help. At least this weekend people cannot order out of stock items, but it does not look good with OUT OF STOCK In Stock.

[JimboS]

As v18.0.3 is only just out is an v18.0.4 with this fix due anytime soon?

Thanks

James

[saucysal]

Sellerdeck Support managed to fix the problem I had since upgrading to 18.0.3 (items out of stock said OUT OF STOCK In Stock, instead of just OUT OF STOCK). They made a change to the ActinicExtras file. So if anyone has the same problem, ask Sellerdeck for the file. Sarah

[Goz]

They supplied me with an updated copy of actinicextras.js too.

It would be interesting to see the difference between the fix they did for me and the fix they did for you. Do you think you could email a copy of that file to

support @ elysiumonline . co . uk

and I'll do a comparison