Email in V18

[Buzby]

I am getting the error below in V18 when trying to send email from the software.

Any ideas? I have checked permissions etc.


SellerDeck received a request forbidden error from the web server. The server is not properly configured to allow SellerDeck to run CGI scripts from the cgi-bin. Run Web | Configure Web Site Details... to review your web site configuration

Suggestions:
- Check that this folder exists on your server in the place specified in your 'Web | Network Setup' screen and that scripts are allowed to run in it (you may need to contact your host).

- Check the permissions:

On Linux/Unix based servers the permissions should be:
cgi-bin (755) – drwxr-xr-x
Online Store Folder (755) – drwxr-xr-x
On Windows based servers (need to be checked with the hosting company):
IIS
cgi-bin = read/execute
Online Store Folder = read/write/execute
NTFS
cgi-bin = Catalog's FTP account needs 'Change' permissions on the directory
Online Store Folder = Catalog's FTP account needs 'Change' permissions on the directory AND the IUSR_<servername> account needs to have 'Change' permissions on the directory

- There could be a setting in your firewall that could cause this problem. To test this try turning off your firewall while you perform the upload. If the upload goes through ok then you will need to find the setting that is causing the problem.

[Goz]

Have you made the amendments detailed in https://community.sellerdeck.com/for...sending-emails ?

[Buzby]

That sorted it, many thanks Goz

[tonygg]

Hi. I made the change in the link Goz provided and still get:


SellerDeck received a request forbidden error from the web server. The server is not properly configured to allow SellerDeck to run CGI scripts from the cgi-bin. Run Web | Configure Web Site Details... to review your web site configuration

Suggestions:
- Check that this folder exists on your server in the place specified in your 'Web | Network Setup' screen and that scripts are allowed to run in it (you may need to contact your host).

- Check the permissions:

On Linux/Unix based servers the permissions should be:
cgi-bin (755) – drwxr-xr-x
Online Store Folder (755) – drwxr-xr-x
On Windows based servers (need to be checked with the hosting company):
IIS
cgi-bin = read/execute
Online Store Folder = read/write/execute
NTFS
cgi-bin = Catalog's FTP account needs 'Change' permissions on the directory
Online Store Folder = Catalog's FTP account needs 'Change' permissions on the directory AND the IUSR_<servername> account needs to have 'Change' permissions on the directory


- There could be a setting in your firewall that could cause this problem. To test this try turning off your firewall while you perform the upload. If the upload goes through ok then you will need to find the setting that is causing the problem.

I am using Host-IT hosting provider. Everything works fine on 16.0.3.

Any ideas of what else I could try?

many thanks

Tony

[Mike Hughes]

Have you tried running a network test? I know it sounds obvious but that's the first place I'd check and I'd have expected that any problems would have been identified then.

[tonygg]

Hi Mike.

I tried testing network settings and got back success along with the following (which i think confirms success?)

CheckSendMail log
SendMail: Sending mail started
SendMail: Using Net::SMTP 2.31
SendMail: Timeout is 5 seconds
SendMail: Connecting to smtp4.host-it.co.uk
SendMail: smtp-3.mx-out.host-it.co.uk
PIPELINING
SIZE 31457280
VRFY
ETRN
STARTTLS
AUTH PLAIN LOGIN
AUTH=PLAIN LOGIN
ENHANCEDSTATUSCODES
8BITMIME
DSN

SendMail: Authenticating self
SendMail: SMTP Server is smtp-3.mx-out.host-it.co.uk
SendMail: Trying authentication method LOGIN
SendMail: Sending command AUTH LOGIN
SendMail: AUTH response [334] VXNlcm5hbWU6

SendMail: Sending command c2FsZXNAc2VjcmV0Z2FyZGVucXVpbHRpbmcuY28udWs=
SendMail: AUTH response [334] UGFzc3dvcmQ6

SendMail: Sending command R3JlZW5sZWFmMg==
SendMail: Method LOGIN succeeded [2.7.0 Authentication successful
]
SendMail: Start of data
SendMail: Sending headers
SendMail: Sending plain text email
SendMail: Mail sent

The automatically sent customer emails are going fine when the person places the order. The issue is with the HTML order dispatched email sent from sellerdeck desktop software.

Any further suggestions would be gratefully received as I know nothing about this area.

Many thanks

[Goz]

It may well be the port number that is causing the problem - it is set on line 473 of SmtpLibrary

The three main options are 25, 587 and 2525

Try each of these (remembering to upload). You will also need to close SellerDeck and re-open it each time you change the port number (in my experience).

Test by creating an order on the website and then also by sending from SD desktop.

Hopefully one of these numbers will work for you....

[Mike Hughes]

If the other emails go out OK then the one’s from the desktop should be OK ( at least on the smtp side of things).

it kind of sounds as if there might be something blocking the sellerdeck desktop from being able to connect to the scripts. Not sure what would do this but I’ll have a think.

Mike

[Mike Hughes]

This sounds like it might be the problem Jonathan posted the solution to here. https://community.sellerdeck.com/for...-the-order-tab

In a nutshell, Sellerdeck is sometimes using using retained network settings that were entered in the non SSL settings tab. Something I'm sure we've come across before.

The solution is to make sure the non-SSL network settings are consistent with the SSL settings.

Mike