Hi All,
We’ve been keeping an eye on this thread while also investigating the points raised. Myself and a few others receive notifications of all posts and are aware of all comments even if we do not always engage. We do really appreciate the people who make positive contributions to it.
Firstly, I would like to say it’s great to see Host-It commenting on our forum and providing a high level of support to our mutual customers.
We test and build new versions against our own infrastructure, so it is always 100% compatible. However we recognise that as a self-hosted ecommerce platform, many customers want to choose which hosting provider to use and we want to allow for that.
The development team have been investigating some of the specific reports raised. We had seen isolated reports previously and have completed initial investigations with a fix scheduled in a future release. We are now bringing this forward.
Once we’ve got the information together I’ll share.
I would also like to address the comments made on our Cover contract, as I think its important to highlight a few key points. Each customer who subscribes to Cover or Desktop 365 Plus is adding value back into the platform and our services as we reinvest that revenue to offer more value to our customers. We’ve recognised that customers want to see more value from those contracts and so we’ve been adding in more value through the likes of Swift, Widgets, Extensions and new versions. We plan to continue with this approach.
In regards to the support service, I see that you all get a lot of value from the forum as you are able to discuss issues with extremely experienced Sellerdeck Desktop users. You generally all have a very high threshold of knowledge on the platform and your websites; that often means we need senior developers to investigate your requests / issues which can take longer to return a response than either of us would want.
We know there are areas we can improve on and are always open to receiving constructive feedback.
In regards to Page Speed and Web Core Vitals, this is a subject we’ve been investing a lot of energy into. We have been building a white paper with information and also an audit service – as you can guess, this will only be available to Cover or Desktop 365 Plus customers. More information on this will be made available when ready. V18.1.0 included the support of webp which is an important area to improve page speed.
Thanks Josh.
We’ve been keeping an eye on this thread while also investigating the points raised. Myself and a few others receive notifications of all posts and are aware of all comments even if we do not always engage. We do really appreciate the people who make positive contributions to it.
Firstly, I would like to say it’s great to see Host-It commenting on our forum and providing a high level of support to our mutual customers.
We test and build new versions against our own infrastructure, so it is always 100% compatible. However we recognise that as a self-hosted ecommerce platform, many customers want to choose which hosting provider to use and we want to allow for that.
The development team have been investigating some of the specific reports raised. We had seen isolated reports previously and have completed initial investigations with a fix scheduled in a future release. We are now bringing this forward.
Once we’ve got the information together I’ll share.
I would also like to address the comments made on our Cover contract, as I think its important to highlight a few key points. Each customer who subscribes to Cover or Desktop 365 Plus is adding value back into the platform and our services as we reinvest that revenue to offer more value to our customers. We’ve recognised that customers want to see more value from those contracts and so we’ve been adding in more value through the likes of Swift, Widgets, Extensions and new versions. We plan to continue with this approach.
In regards to the support service, I see that you all get a lot of value from the forum as you are able to discuss issues with extremely experienced Sellerdeck Desktop users. You generally all have a very high threshold of knowledge on the platform and your websites; that often means we need senior developers to investigate your requests / issues which can take longer to return a response than either of us would want.
We know there are areas we can improve on and are always open to receiving constructive feedback.
In regards to Page Speed and Web Core Vitals, this is a subject we’ve been investing a lot of energy into. We have been building a white paper with information and also an audit service – as you can guess, this will only be available to Cover or Desktop 365 Plus customers. More information on this will be made available when ready. V18.1.0 included the support of webp which is an important area to improve page speed.
Thanks Josh.
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