Odd behaviour on closing v10

[Krithika]

Hello all

Thanks for bringing this issue to our notice. The team has been notified about the reproducible scenarios and environment as well, the issue is deemed to be fixed in a future release.

Regards

[Rollerboy]

As soon as I uploaded v10 to the website, it started closing with an error beep as well. This is very disconcerting... and seeing as how support can reproduce the error, its very odd that this wasnt picked up in testing ??

Do you know why some people have this error and others dont? and what exactly is causing the error?

[Harts Of Stur]

I also received the same error on V9 but when i upgraded to V10 it stopped for a couple of weeks but it is back again and not every time you close actinic.

[leehack]

I'm also getting a number of random errors with v10 on W7. Most of them are intermittent, which points to actinic as far as i am concerned:

1. publish to web, it sometimes takes up to 25 presses of this to actually get the site to upload, it seems to hinge on the 'checking catalog' measure if that starts at say 570/570, then it will not upload, if it starts at 1/570, then it will upload.

2. In marketing > best sellers 'include sales from last' field is not editable, nor is the auto-generate field, cursor will not react with them at all. (the drop down lists and the radio buttons are ok though)

3. A database compact fails most of the time, occasionally it works for no apparent reason though

4. I too get the empty window and red cross with no error message

5. Switching sites creates a DMP file more often than not, once its recovered from crash, open up the site again and it works fine

6. When installing the software it struggles to find the site.ini file by the looks of it, reporting that there are no sites, after a few attempts of pointing to the same folder, it somehow then finds them

I see these faults on 3 different sites, including a brand new licensed one, so it looks software specific, not site specific, actinic for me at the moment is not working correctly with W7.

[brucet]

The blank error dialog was reported in v9, but only randomly and rarely, on certain sites and in certain environments, and we were never able to identify the cause. As far as I'm aware there are no adverse effects. It's just disconcerting.

It may turn out to be more prevalent in v10 for some reason, which ironically may help us to track it down.

We think we've narrowed it down now to one particular section of code. Basically if you comment out that code, this particular error seems to go away. We still don't know the exact cause, but I'm confident we will be able to nail it down and get a fix into a v10 maintenance release.

Sorry I can't provide anything more definite at this stage.

[Rich Brady]

I saw an error message when closing a clients V10 site down the other day. Can't remember exactly what it said and I don't have my notes, sorry.

However, the cause seemed to be the file path set in the Housekeeping | Back Up | Shutdown Back Up Options

It was referencing a location that no longer existed.

This may be something totally different, but thought it was worth mentioning?

[pinbrook]

file path set in the Housekeeping | Back Up | Shutdown Back Up Options

Talking about backups why is the default backup location set to ....\Actinic v10\Sites\Site1

there should be an option to set the backup location during the install phase, and to set the frequency of snapshot ie by default actinic should snapshot on closing to a different location unless overidden. Just think how many "i know i should snapshot but i dont" threads this would eliminate (and calls to support)

[brucet]

That's certainly a useful suggestion and worth considering, but I don't think I accept the accusation 'should'...

If you don't back up your Actinic site regularly, how many other things do you not back up as well? Having a backup and recovery procedure 'should' be a part of every business's overall planning IWHT. Actinic sits well within that context, and we provide the means to do it. But it's not our responsibility IMHO.

[pinbrook]

That's certainly a useful suggestion and worth considering, but I don't think I accept the accusation 'should'...

It doesnt really matter if its a "should" or not. My view its its something very simple to incorporate and will save some of your customers from themselves.

By creating a backup solution by default is sensible, it "should" only take a couple of radio buttons to opt out though.

If you don't back up your Actinic site regularly, how many other things do you not back up as well? Having a backup and recovery procedure 'should' be a part of every business's overall planning IWHT. Actinic sits well within that context, and we provide the means to do it. But it's not our responsibility IMHO.

This is a pretty daft thing to say, wouldnt it be better to be ahead of the game pro-actively offering a solution? its irrelevant to actinic whether the business has its own backup and recovery procedures.

The options in the install just need a couple of radio buttons set to "on" by default. Thus your back bedroom guys get backup without realising it half the time, the bigger guys with proper procedures click a couple of radios to say no.

Job done, extra brownie points for Actinic.

[brucet]

We could spend time doing that, or we could spend the same time following up one of the hundreds of other suggestions on our wish list. If we do this, then one of the others won't get done.

It largely depends on how many indications of support we see for each suggestion, and how risky and time-consuming each one is to implement.

[Clive.Aspen]

Maybe you could get v10 on win7 to close down without beeping errors first!

The blank error dialog was reported in v9, but only randomly and rarely,

Not random or rare for me and others on the win7 bugs thread. Everytime I close actinic it error beeps and displays the blank error box.

This has been reproduced by support (Krithika) on the default 'silver theme' on win 7... so not random or rare.

[feemish]

Have you heard anything more about this Clive. My system is doing it too.
I am getting dmp error files written to the actinic folder everytime I close actinic.. are you?

[Clive.Aspen]

yes I am getting dmp files.. but to be honest I am now looking at other ecommerce solutions as actinic v10 is not stable on my windows 7 pc.

[pinbrook]

It might be a good idea to close this thread and keep everyone at

http://community.actinic.com/showthread.php?t=47611

as they seem to be the same thing