3rd Man Update issue

[mensgiftshop]

Anyone else having issues with this? I am unable to get 3rd Man Updates from any order since yesterday afternoon.

[Robert Johnston]

Anyone else having issues with this? I am unable to get 3rd Man Updates from any order since yesterday afternoon.

Still nothing since 1am friday morning too...

Regards, Robert

[Mike Hughes]

See this in the Actinic News section: http://community.actinic.com/showthread.php?t=48777

Mike

[Robert Johnston]

See this in the Actinic News section: http://community.actinic.com/showthread.php?t=48777

Mike

That was posted almost 24 hours ago, is that "soon"!

Robert

[Mike Hughes]

That was posted almost 24 hours ago, is that "soon"!

Not in my books.

All I'm doing is pointing to a known issue. How long it takes to resolve it is between you, Actinic and 3rd Man.

Mike

[swardell]

I'm looking into the problem now and hope to have some further news shortly

[Robert Johnston]

I'm looking into the problem now and hope to have some further news shortly

All fixed now and working again...

Thank you Steve

Robert

[swardell]

FYI

http://community.actinic.com/showpos...05&postcount=6

[mensgiftshop]

Issue seems to be back. Any problems for anyone else?

[swardell]

I've just checked and the service appears to be running ok, its scored transactions up to approx. 10:41 today and I made sure transactions were scored while I was checking

I also checked your account and the three transactions for today (so far) are all scored

[mensgiftshop]

Thanks, however I have 5 transactions from 17:00 to 19:00 yesterday that didn't score and still don't.

[swardell]

Could you contact our support dept on Monday and let them have the transaction references and they will investigate

[Golf Tee Warehouse]

Thanks, however I have 5 transactions from 17:00 to 19:00 yesterday that didn't score and still don't.

I also have an outstanding fraud score from 17:58 yesterday, although have had more recent transactions that are OK.

[swardell]

I just wanted to quickly give you an update to sort of close this thread off.

The missing fraud scores mentioned above should now be visible. There was a problem with The 3rd man system which meant a batch of scores didn't get processed, resulting in the gap seen by a few clients.

If you still think thee is a gap please advise our support team of the details so the mater can be investigated

thank you

[Golf Tee Warehouse]

I can confirm my missing fraud score has been received.