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Actinic cannot generate an unique order number

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    Actinic cannot generate an unique order number

    Getting the following error on website when customer presses confirm order.

    An error occurred while attempting to generate a unique order number. Actinic ecommerce is unable to lock the counter file. Permission denied

    Has anyone else experienced this or know how to solve this problem.

    Thanks

    #2
    This may be due to some permissions problem on the server.Try a network test to see if any errors are returned.

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      #3
      I have tried a test and all ok, have sent our host copy of the above to see if they can help.

      Comment


        #4
        Hi Hazel,

        These knowledgebase articles may help you :

        http://community.actinic.com/showthr...highlight=lock
        http://community.actinic.com/showthr...highlight=lock

        Regards,
        Jan Strassen, Mole End

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