Sending Base Files

[Nicola]

Hi

I am trying to upload my site to change vat and it is getting stuck on sending base files - checking price band index.

I am using V10, I have compressed files and purged content, but still will not go past this stage.

Does anyone know a solution.

HAPPY NEW YEAR

Nicola

[NickD]

I had this once before after upgrading from v6-v9 - in the end a nice person from Actinic had a look at a snapshot & sorted it out. Something corrupted in the database I think.

Nick

[Nicola]

Thanks Nick

The problem is I don't have support. The person who redesigned our website has sent a snapshot to Actinic but still not heard anything and wandered if anyone knew a easy solution as the vat is now wrong.

Best Regards

Nicola

[NickD]

Have you tried a full refresh or just an upload?

Also have you tried it in test mode?

[Nicola]

I am just trying a full refresh and it is still getting stuck on sending base files.

Also I am using V9 - I think Christmas has pickled my brain!!

Not tried in test mode, will give it a go now

[Nicola]

No still gets stuck on test mode

[NickD]

I think it may be best left to Actinic to advise - if your developer has already sent a snapshot, may be as well to see that through. But apply pressure (nicely)!

[Nicola]

Thanks Nick

I have just chased him up!!

Regards

Nicola

[Keith@Brand]

Hello Nicola,

Have you tried going to the network setup and clicking Use Passive FTP transfers?

[Darren B]

have you tried changing the script id number then restarting actinic then do a complete refresh, also are you running ESET AV, if so turn off / disable real time file protection

Darren

[Mike Hughes]

You could try some of the suggestions in this thread:

http://community.actinic.com/showthread.php?t=48343

Mike