Internet sales application has stopped working

[Lingerie33]

Hello

Every time i try to publish to web i get the message

Internet sales application has stopped working

Then it closes down all together

I have found this post

http://community.actinic.com/showthread.php?t=45912

what will compacting the databases do?

I have contacted actinic but no reply yet.

I would appreciate your help with this..

Also i was due to change my hosting package today (my current one ends in 4 days) but i cant if i cnt re upload my site, so i really need to fix this

Thankyou

From Michelle

[Mike Hughes]

Compacting the database removes any old, unneeded fields, data, etc from the database and repairs any problems it can find. It's good to do this regularly as it save space and fixes many database problems.

Compact the database and try again. If that doesn't fix it try running a network test and reporting back any error messages you get.

Mike

Actually, re-reading this it looks like a PC problem rather than a web one so a network test might not yield anything useful.

[Duncan Rounding]

Compacting the database is the first thing to try. Compacting is a housekeeping function that should be done regularly to reduce the size of the database and delete any unused space. Many odd issues can arise if the database is not compacted regularly.

[Lingerie33]

Thanks for the replies, i will do this in a minute but what does it mean where it says it will close catalog? Do i have to re-open it? Iv had actinic for 18 months and have never done this so im a bit scared lol

thankyou

[Duncan Rounding]

Catalog is Actinic. You can safely do what it says.

[Lingerie33]

Hi

Thankyou again for your help,
I have compacted the databases, which was successful, but when i tried to publish to the web again, i had the same problem, i have done a network test which was sucessful.
If you have any more advice i would really appreciate it,
Thankyou.

Michelle

[Duncan Rounding]

Did you make any recent changes?

[Lingerie33]

No Not to actinic, but we recently got a virus on the laptop, which was removed.

Thankyou again

[Mike Hughes]

It could be your anti-virus that's stopping actinic from uploading. Particularly likely if you've installed a new one after your virus problem.

Make sure Actinic has 'trusted' status and if that doesn't work you could tell us what anti-virus software you're using and see if anyone has any suggestions.

Mike

[Lingerie33]

Hi

Thankyou for your reply,
We have not changed our anti-virus,
I still havent had a reply from Actinic, how long does it normally take?
I really need to sort this out so that i can change my hosting package, i wanted to get it over and done with before valentines day order kick in properly.

Thankyou to everyone for your help so far.

Michelle x

[chris ashdown]

I would suggest it's likely to be virus connected as you have already found one

Go onto web and go to www.avg.co.uk and upload there trial anti virus or any of the other main anti virus and try a scan with them you may well find there is a virus left on your machine

Have you made a recent backup stored off the machine

Try to make a snapshot of site now if it will not work make a seperate copy of the sites folder and store safely

If worst comes to you, reinstore actinic and reistall snapshot from last week or replace sites folder(after it's been proven clear of virus

[chris ashdown]

Regarding Actinic support, if on contract then just phone up if not then this forum may be as quick

[Lingerie33]

Hi
Thankyou for your your reply

I have downloaded and ran avg, it found 4 corrupted files and 2 root kits, iv got rid of them, but actinic still wont work.

Any more help would be greatly appreciated

Kind wishes from Michelle

ps yes i have an upto date snapshot on removeable storage

[pinbrook]

It is extremely unwise to have 2 antivirus program's on one pc. They will clash with each other.

You should now uninstall both AVs, use the specialist uninstall program provided by the software supplier. Then install your chosen AV again.

Then check Actinic is trusted etc

[chris ashdown]

Would it not be better to just have one working and one not working so you can always do a seperate scan if required, I have never had a problem with this setup, but agree not both running together