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    Attaching a file to Customer Email

    Hello,

    Is there a way to attach a word document (or similar) file to the Customer Email template?

    I need the customer to fill out a form and email it back after purchase.

    I tried adding <a href="http://www.mysite.com/acatalog/word.doc">Link</a>

    but it just read it out as seen?

    Thanks

    #2
    You'd never send a word document, use a PDF as widely known and safe, ie

    <a href="http://www.mysite.com/acatalog/order-form.pdf">Download PDF Order Form</a>

    And make sure file is added into design>additional files so actinic uploads it for you.

    Ah, emails are text only, not html, you're adding html, thus not showing. Need to think of another way.

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      #3
      Hi Lee,

      yeah that was the problem, I guess I can just display the link? Not ideal but works

      I thought a word document would be better, as I need them to fill out certain details. Wouldnt they need to print the PDF and then scan/post it to me?

      Thanks

      Comment


        #4
        Why not create an online form in Actinic using Machform andd then give them a link to that page on your website. You'd then receive an email with the details they completed.

        Comment


          #5
          Hello Duncan,

          Thanks for the idea, Im already using a site called emailmeform which seems very similar. Ill look into how this can be used

          Thanks for the suggestions guys

          Comment


            #6
            Our plugins allow you to easily create and send emails to your actinic customers, they can use HTML and you can attach files (including a PDF of invoice, packing list etc) to them. I would recommend having a look at Order Processing for Actinic - which is here :

            http://www.mole-end.biz/acatalog/Mul...r-Actinic.html

            Regards,
            Jan Strassen, Mole End

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