Contact Form Page - Not Working

[JamesD]

I have just created a new website in Actinic V10 which has the Contact Form page.

I have used exactly the same smtp settings ( SMTP Server, Username & Password ) as another website which I have subsequently tested and works correctly.

For some reason when I try and us the Contact Form on the new website the test email does not get sent.

I can't understand why this isn't working as I haven't changed any of the scripts etc.

Any ideas please?

[Mike Hughes]

different websites would usually have different usernames and passwords associated with them.

What responses do you get when you test the network settings?

Mike

[JamesD]

When I test the network settings I get the following response:

Actinic mail test completed successfully

server: passed
connection: passed
sockets: passed
communications: passed
authorisation: passed
message -

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One thing which might be useful to mention is when I test the network settings on the website with the contact form that works I receive the following email message:

This is the test message from Actinic Catalog.
The email address and SMTP server you specified in the network preferences are correct.

However when I test the network settings for the website with the contact form that doesn't work
I don't receive the above message.

.......................

[NormanRouxel]

Check the sites email address as per Settings / Business Settings / Company/Contact.

[JamesD]

Problem solved ! Didn't think that needed to be filled in too!!

[NormanRouxel]

I'll bet YourName@YourCompanyEmail.com is wondering where all those test emails are from. Almost worth registering the domain.