Feefo - Tech info

[Magic Parts]

Hi there. We have a couple of questions about feefo:

1. I can see the setting for requesting feedback, in X days, after the order is placed/completed. But when does the data actually get sent? Is it actually sent to feefo X days after the event, or is it sent straight away with a flag or date for feefo to work on.

2. What happens about orders that are placed and then cancelled and refunded - are these still placed into the feedback feed ?

3. We read that feefo is now included in google shopping results, but is there something that needs to be done to make that happen, or does google just sort it out automatically ?

4. We understand that some extra programming is required to make actual reviews appear on our own site (like Charles Tyrwhitt has), can anyone explain how its done as the FeefoProductFeedback layout doesnt seem to work.

Any info useful!
Cheers

[cbarling]

1. I can see the setting for requesting feedback, in X days, after the order is placed/completed. But when does the data actually get sent? Is it actually sent to feefo X days after the event, or is it sent straight away with a flag or date for feefo to work on.

2. What happens about orders that are placed and then cancelled and refunded - are these still placed into the feedback feed ?

I can't remember I'm afraid, I will try to get the guy who implemented it to answer.

3. We read that feefo is now included in google shopping results, but is there something that needs to be done to make that happen, or does google just sort it out automatically ?

No, Google takes an XML feed directly from Feefo every day.

4. We understand that some extra programming is required to make actual reviews appear on our own site (like Charles Tyrwhitt has), can anyone explain how its done as the FeefoProductFeedback layout doesnt seem to work.

See this KB article which may help.

Chris

[Magic Parts]

Ok thanks, the KB article doesn't mention showing reviews on site.

[cbarling]

The orders are sent to Feefo when the time has come to ask for the feedback, and not before.

Only completed orders are sent so if any lines have been cancelled, they will be omitted. If the order is changed after it has closed and the feedback has been solicited, the change won't be reflected at Feefo. This typically never happens or is very rare so has no material impact.

Chris

[Magic Parts]

Thanks for that - very useful info.