FTP error when trying to upload page

[reaktor24]

Hi

I keep getting an FTP error message when trying to update a page on my website. Do I need to contact my website host?


An FTP error occurred: -
Request: ->Opening connection to ftp.tradewindsorientalshop.co.uk on port 21
Error: An invalid oplock acknowledgment was received by the system.


Cheers,
Steve

[Mike Hughes]

That seems to be a fairly common message that basically means sellerdeck has been unable to logon to the ftp server. I think this can be caused by an error in the username, password or ftp settings so it's maybe best to check everything is entered correctly and then contact your host to see if anything has changed on their side.

[reaktor24]

That seems to be a fairly common message that basically means sellerdeck has been unable to logon to the ftp server. I think this can be caused by an error in the username, password or ftp settings so it's maybe best to check everything is entered correctly and then contact your host to see if anything has changed on their side.

Thanks. I've tried connecting to the site using FileZilla and that came up with a warning saying the hostname does not match the certificate. I think I might have to contact them. Thanks.