Hi All,
We have a client who had a trial V7 actinic catalog site up and running. We had changed or customised quite a lot of the layout and design of the site to suit. There were 3 days left on the trial.
They downloaded V8 from the actininc website to upgrade their V7 to that, as they were obviously going to be buying V8 and wanted the site running with it. During setup they chose to "upgrade" from a V7 insallation. All went well and they got messages saying that all had gone well.
They opened up Actinic and the site was all there, nicely upgraded from the V7 installation with only a few minor CSS bits wrong. The rest of the template etc that we had modified had been succesfully implimented in the V8 version.
The next day the trial ran out and they bought a copy of V8. They opened up actinic and put the serial number into the relavent box and hit continue etc.
It made like it was going to open as usual but then just dissappeared. Subsequent attempts to open Actinic all do the same thing. It makes like it is going to open, but then just dissapears.
So we copied the site 1 folder out of the V8 folder ansd kept it somewhere else. We uninstalled Actinic ( both the 7 and the 8) and deleted the respective folders. They reinstalled the trial version and had the trial version all up and running with the test demo site. They then copied the site1 they had backed up into the site1 of the new install and the same problem happens.
It makes like it is going to open then just dissappears.
Is this a registry problem, a database problem?? Does anyone have a clue what could be wrong?
Thanks
Grant
We have a client who had a trial V7 actinic catalog site up and running. We had changed or customised quite a lot of the layout and design of the site to suit. There were 3 days left on the trial.
They downloaded V8 from the actininc website to upgrade their V7 to that, as they were obviously going to be buying V8 and wanted the site running with it. During setup they chose to "upgrade" from a V7 insallation. All went well and they got messages saying that all had gone well.
They opened up Actinic and the site was all there, nicely upgraded from the V7 installation with only a few minor CSS bits wrong. The rest of the template etc that we had modified had been succesfully implimented in the V8 version.
The next day the trial ran out and they bought a copy of V8. They opened up actinic and put the serial number into the relavent box and hit continue etc.
It made like it was going to open as usual but then just dissappeared. Subsequent attempts to open Actinic all do the same thing. It makes like it is going to open, but then just dissapears.
So we copied the site 1 folder out of the V8 folder ansd kept it somewhere else. We uninstalled Actinic ( both the 7 and the 8) and deleted the respective folders. They reinstalled the trial version and had the trial version all up and running with the test demo site. They then copied the site1 they had backed up into the site1 of the new install and the same problem happens.
It makes like it is going to open then just dissappears.
Is this a registry problem, a database problem?? Does anyone have a clue what could be wrong?
Thanks
Grant
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